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CORRECTIONS SIMPLIFIED. 0 www.smartcommunications.us & 888.253.5118 }@ 10491 7211St. I Seminole, FL 33111 <br />Grievances, General and Medical Requests <br />83. We shall provide at no cost to the Customer and Inmate electronic general and medical requests as well as well <br />as electronic grievance forms via the SmartTabletTM or SmartKiosO <br />84. Our System presents Inmates with a list of available forms, and once a form has been selected and submitted, it <br />is automatically routed to the appropriate person or department for processing. <br />Law Library <br />85. Provider shall provide access to a law library at no cost via SmartTabletTM or SmartKioskT devices. The law <br />library provides access to Federal and State statutes and case law, as well as a legal dictionary, practice manual, and <br />other legal aides to assist inmates with researching material appropriate for their case. <br />Electronic Education & Entertainment <br />86. Provider will provide access to its extensive SmartEr educational platform via the SmartTabletTM, where a full <br />suite of Educational Programs can be made available. <br />87. Provider shall provide access to its SmartEntertainmentTM platform via the SmartTabletTM for streaming basic <br />content (free) and premium content (at a rate of one cent ($.01) per minute). <br />88. Provider shall pay Customer a commission in the amount of fifty percent (50%) of revenue collected from <br />streaming of premium entertainment content. <br />89. Provider shall pay commissions to Customer on a monthly basis, no later than thirty (30) calendar days from the <br />end of each calendar month for which the entertainment services are provided. <br />Commissary Hosting and Integration <br />90. At Customer's request, Provider will host Customer's commissary vendor's menu on Provider's system, at no <br />cost to Customer. <br />91. At Customer's request, Provider will integrate with Customer's jail management system (JMS) at no cost to <br />Customer. <br />Customer Training <br />92. Upon the installation of Provider's system, Provider shall provide Customer staff with extensive training for all <br />services and features available to Customer pursuant to this Agreement. In addition, Provider will provide refresher <br />or new training sessions to Customer staff as necessary, including as new staff is hired by Customer. <br />THIS PORTION INTENTIONALLY LEFT BLANK <br />City Council Page 8 of?2 — 19 9/20/2022 <br />Schedule of Services Agreement City of Santa Ana <br />