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Middleton, Samuel From: Rosemarie Geiger <perfectlyrosie@hotmail.com> Sent: Tuesday, October 4, 2022 1:15 PM To: eComment Subject: Agenda Item - Complaint - Waste Hauler Contract RE: Republic Services Vantage Town Homes HOA 3401-3415 S. Main Street Santa Ana, CA 92707 To Whom It May Concern, I'm disappointed to have the need to contact you regarding the services of the new waste hauler. It has been a constant issue from day one of missed service dates, missed weeks, having them come on wrong dates for pickup, servicing only half of our community, etc. Three weeks from their supposed start date in our community, Republic Services did finally begin to collect our bins routinely and on the correct day. However, in the meantime, we had overflowing trash littering our community and liquids leaking out of bins onto our hardscape, resulting in added costs to our HOA for cleaning services and power washing. And now the issues are starting again with inconsistent pickup. Recently, Republic has taken to showing up before 7am on Wednesday for the Recycling and then coming back late afternoon for the Trash. Therefore, some of the recycling is being missed, as some residents don't put their bins out until Wednesday morning and they miss the 'before 7am' pickup of the Recycling. Although we have rules about service providers and noise in the community before 8am, we sent a note to residents to put their bins out on Tuesday evening in the event the collection came super early and did not bother to contact Republic about the early pickup and the noise complaints. We were satisfied that they were at least finally picking up the waste consistently and on the correct service date of Wednesdays. However, soon after they were seemingly on track, the collection of the Recycling bins has now completely stopped and the bins have not been collected for two weeks now. Only a portion of of the Trash bins are being collected and all unserviced bins stay out on the street, uncollected, week after week. We have put in calls to Jimmy Galven, our community representative at Republic. He does not answer his phone or respond to messages. We have called the Republic business line and been assured that the Recycling would be collected last week. It did not happen. We need to have our Recycling bins serviced this Wednesday, along with the Trash pickup. We need our Recycling and Trash bins to be routinely collected on the scheduled day of every Wednesday, without any interruptions. i