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Middleton, Samuel <br /> From: Rosemarie Geiger <perfectlyrosie@hotmail.com> <br /> Sent: Tuesday, October 4, 2022 5:05 PM <br /> To: eComment <br /> Subject: Vantage - Waste Management Complaint <br /> Dear Phil Bacerra, <br /> While I appreciate your prompt response, being handed back to Republic Services will not suffice in this <br /> case. As previously mentioned, we have been there, done that, and to no avail. <br /> At this point, it is unclear whether or not this matter will be placed on the Agenda for the meeting tonight or any <br /> future meeting, as was the intent of our original email. You have not addressed our concerns in any reasonable <br /> manner and we will continue with our CLAIM against the City for interrupted waste management services and <br /> related costs to our community. Just so it is understood, we are letting you know because this issue has <br /> persisted for more than 3 months now. We are not going to be continuing to "let you know" that the issue still <br /> persists or how now a different set of issues exists, because the situation does continually change. As soon as <br /> one bad behavior is corrected by Republic, a new bad behavior starts. They have been unresponsive until we <br /> contacted Christy Kindig. She can no longer control what is happening with this waste management <br /> company. We have been dealing with both now for months and they just can't seem to get it right. I'm sure this <br /> is not what you contracted for and changed companies for. It boils down to the waste management company <br /> doing a terrible job. Who can make them perform? We never had any issues in 20 years with the previous <br /> waste hauler, Waste Management. Republic needs to do better and exercising our rights against this new <br /> contract should be looked into. What does it take to get the trash collected not only in our HOA but all of Santa <br /> Ana? It should not be this hard to collect the trash and if it is then the problem needs to go. And it should not <br /> be that difficult to do. But we cannot do on like this. <br /> Thank You, <br /> Rosemarie Geiger <br /> Board of Directors <br /> Vantage Town Homes HOA <br /> 3401-3415 S. Main Street <br /> Santa Ana, CA 92707 <br /> 714.349-1200 CeWText <br /> i <br />