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STATEMENT OF WORK <br />APPENDIX A <br />Package Features I Services <br />Activation <br />Upon Activation, AudioEye to begin tracking usage analytics. AudioEye to conduct, at least, <br />monthly ongoing and continuous monitoring based on the usage analytics tracked by <br />AudioEye. This always -on monitoring ensures that the pages being accessed by end -users <br />— the pertinent pages relative to the end -user's experience - are being regularly prioritized <br />and evaluated for accessibility conformance. For the duration of the Term of the agreement <br />between the Parties, AudioEye will maintain the always -on monitoring service. <br />To ensure compliance with ADA Title ll/III, Section 504, Section 508 Information and <br />Communication Technology, and any future changes in conjunction with ADA-related laws & <br />guidelines, and any applicable state laws, AudioEye tests against internationally recognized <br />W3C Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Success Criteria. These <br />tests are conducted through, both, automated and manual processes, which are facilitated <br />and managed through the Digital Accessibility Platform ("DAP"), AudioEye's proprietary <br />system for facilitating the Ally Managed Service solution. <br />AudioEye engineers do not make any changes to the web environment that impact the <br />visual display of the website. For any Success Criteria that cannot be met through the <br />application of fixes facilitated through the Digital Accessibility Platform and applied to the <br />frontend webs ite/application through the AudioEye JavaScript, AudioEye collaborates with <br />software/web designers/developers and recommends best practices for effective resolution <br />to be applied at the source and/or through universal design standards. The combination of <br />this collective and collaborative effort helps ensure usability for Customer's site visitors. <br />AudioEye to provide the necessary tools and/or instruction, allowing Reseller and/or <br />Customer to implement fixes within the product source ("Source Remediation"). <br />AudioEye Managed <br />Features/Services ( Details <br />WCAG <br />Accessibility <br />Reports <br />Automated Global <br />Remediations <br />Reporting available upon request for point -in -time compliance <br />status and WCAG conformance level. <br />Certain common issues of accessibility can be programmatically <br />detected and remediated by AudioEye Dynamic Remediation <br />Techno199)�,i <br />CIVICPLUS STATEMENT OF WORK - AUDIOEYE - v20200917 <br />