CIVICPLUS, LLC - Laserfiche WebLink

Home Browse Search

website(s) and conducts retesting of issues to validate usability of remediated content and functionality. AudioEye provides limited to full implementation of the AudioEye Toolbar, which provides web personalization tools permitting site visitors to customize their user experience to meet individual needs. 5. ASSUMPTIONS To streamline communication during the project, Client will be assigned an account manager who will be responsible for the quality and timeliness of all deliverables. The account manager will oversee and track the progress of the entire project and will be available to escalate concerns. Website/Platform updates or structural changes that impact existing CSS ID/class selector attributes may require re -configuration and subsequent testing that demands a level of effort beyond the typical maintenance included with the AudioEye Services. AudioEye engineers do not make any changes to the web environment that impact the visual display of the website. Required changes that impact visual display require collaboration with Client and any visual changes implemented through the AudioEye Services require sign -off from Client. In many cases, these changes are implemented by Client at the source. For deficiencies impacting visual display or site structure/features/functions, AudioEye to obtain written permission from Client to provision and apply the required fixes. AudioEye shall not be held liable for delays impacting, if applicable, delivery timelines pertaining to Client supplying AudioEye with written approvals. For any Success Criteria that cannot be met through the application of fixes facilitated through the AudioEye Services and applied to the frontend webs ite/application through the AudioEye JavaScript, AudioEye collaborates, via CivicPlus, with software/web designers/developers and recommends best practices for effective resolution to be applied at the source and/or through universal design standards. The combination of this collective and collaborative effort helps ensure usability for Client's site visitors. AudioEye to provide the necessary tools and/or instruction, allowing CivicPlus to implement fixes within the CMS product source ("Platform Remed iation"). For each project, the start date of Activation is determined by AudioEye. AudioEye shall issue an AudioEye Trusted Certification indicating that Client has a commitment to accessibility and inclusion in striving to maximize and continually improve conformance with the informative guidance supplied through W3C WCAG. If applicable, certification statements may indicate conformance exclusions and/or statements of partial conformance and/or reference to on -demand source feedback reports to inform end -users about features/functions that do not conform to the target standard and/or remain a work in a progress. Common exclusions resulting in conformance clarifications, as documented through source feedback reports, include: flash objects, highly visual/dynamic display widgets/modules, high volume content changes, maps, inaccessible PDFs, videos without captioning and/or audio descriptions, and V party content. 6. CLIENT RESPONSIBILITIES Client will identify a project lead to function as a single point of contact for the project. CIVICPLUS STATEMENT OF WORK - AUDIOEYE - v20200917