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EXHIBIT A SCOPE OF SERVICES 1. General Conditions Contractor shall furnish all necessary labor, supervision, uniforms, and equipment in accordance with the provisions, terms and conditions set forth in this RFP. 2. License and Permits Contractor and assigned personnel shall possess all licenses and permits required by the California Department of Consumer Affairs, Bureau of Security and Staffing requirements for each site are provided in Exhibit B Staffing Schedules. 3. Security Guard Minimum Qualifications City staff will review the qualifications of the guards assigned to the respective sites. The City reserves the right to disapprove Contractor personnel assigned to this contract. The Contractor will remove and replace immediately any personnel deemed unacceptable to the Contract Manager. Security guards are required to meet the minimum qualifications listed below prior to their initial assignment. Contractor shall ensure that written documentation of the criteria listed below of all security guards assigned under the provisions of this contract are kept on file at Contractor's place of business. Failure to do so may result in the termination of the contract and subsidiary contracts. (a) Education- Guards must possess a high school diploma or G.E.D. equivalent and must have the ability to speak, read, and write the English language, understand and carry out oral and written directions, think and act quickly and effectively in emergencies, and write accurate and clear reports. Some locations will require guards to be bilingual (see Scope by Location) (b) Experience- Guards assigned to work under this Contract must have had prior security guard experience of relevant nature. (c) Knowledge/Skills- Guards must have experience using and ability to use a typewriter, word processor, or computer terminal. Guards must have the ability to construct and write clear and accurate detailed reports. (d) Guard Registration Card- Guards must at all times, be in possession of a current guard registration card issued by the California Department of Consumer Affairs while assigned to the City contract. Temporary guard cards are not acceptable. (e) Drug Testing- All guards shall successfully pass a pre -employment drug screening examination within six (6) months of their assignment. Drug testing will be arranged for the guards by the Contractor at its own expense prior to assignment at any City facility. (f) Background Check- Contractor shall certify that all personnel have successfully RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 15