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M. Be familiar with the Public Address (PA) system at 20 Civic Center Plaza, Santa Ana, CA and for 815 N Santiago St, Santa Ana, CA. The City shall provide initial training on this system to Contractor. Contractor shall be responsible for subsequent training of any staff assigned to the post. n. Armed security guard shall screen visitors, make contact with the person to be visited or the department receptionist, and announce that a visitor is waiting in the lobby. Generally, the armed security guard does not escort the visitor to the employee's office, but shall direct the visitor to the proper location. o. Prevent journalists from proceeding into unauthorized areas. (1) Contact the Facilties Manager immediately to report the media's presence in the building. (2) Recognize that journalists have a right to request entrance to a public building. (3) Disallow journalists from disrupting or interfering with work in progress or forcing an interview with clients or County employees who do not wish to provide statements. (4) Disallow use of video or audio, equipment or recording devices of any kind, unless approved by the Facilties Manager. P. Assist City employees with defusing arguments or disturbances with the public, whether it is inside or outside the City office. (1) Threatening situations shall be reported immediately to local authorities by calling 9-1-1, the Officer of the Day (OD) or first available supervisor, and the Facility Manager. Armed security guards may be asked by City staff to assist with a difficult client or to escort individuals to their vehicles. (1) Armed security guards who are authorized to leave their post for such tasks shall comply with requests for assistance unless compliance would significantly lower the level of security required within the facility. Armed security guards may be asked by City staff to deny access to specific individuals who have been deemed potentially violent (a former employee, family member, or client who may have threatened a City employee or has displayed a potential for violent or disruptive behavior). (1) Armed security guards shall notify the local authorities immediately by calling 9-1-1 if the individual exhibits behavior that could be violent or disruptive. RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 24