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d. Assigned Patrol Guard shall act as an ambassador to educate park visitors on park rules, regulations, existence of overt cameras in specific parks and request compliance. e. Patrol Guards shall monitor parks use for compliance with all posted rules and ordinances, requesting visitors to comply. Patrol Guards shall inspect park restrooms; walk through community centers, pool areas, playground areas, parking lots, sport field areas, tennis court facilities, basketball and volleyball courts, skate parks, bike trails, archery range, nature center, clubhouses, and any other amenities within assigned areas. In the event there continues to be lack of compliance, Patrol Guards shall contact the Santa Ana Police Department to address situations they are unable to handle. f. Patrol Guards shall not have the ability to issue citations on behalf of the City of Santa Ana. g. The expectation of Patrol Guards is to patrol continually to deter vandalism, theft, illegal activities, and noise ordinance violations, parking violations, non —approved use of park, break-ins to site facilities, and loitering in the park after closed. h. Patrol Guards shall use My Santa Ana app for any maintenance related concerns (i. e. graffiti removal) and/ or note items on the daily log. i. Assigned Patrol Guards shall immediately restrict access and report any health and/ or safety issues immediately to the designated city contact via email no later than 8:00 am the following morning. j. Patrol Guards shall lock and/or unlock designated parking lot gates and restrooms daily during their shifts Exhibit 1). V. Patrol Guard Vehicles a. Contractor shall provide vehicles used by Patrol Guards. b. Contractors should not transport any residents in their vehicles while performing services pursuant to this Agreement. c. Contractors shall obey all traffic laws while using their vehicles to provide services pursuant to this Agreement. VI. Post Orders and Operating Procedures Pursuant to the original Agreement between the parties (Exhibit A, paragraph 9 entitled 'Post Orders (Duties) and Operating Procedures) the Contractor will work with Parks, Recreation and Community Services Agency staff to establish a specific set if post orders and operating procedures for the roving park patrols outlined in this Third Amendment. SANTA ANA ZOO AT PRENTICE PARK The Santa Ana Zoo at Prentice Park (the "Zoo') is located at 1801 East Chestnut Avenue, Santa Ana, California, 92701. The Zoo covers 20.5 acres, including public parking areas, animal housing, exhibits, and buildings. The Zoo handles 90 species with approximately 250 animals and 35 exhibits. Hours of Zoo Operation The Zoo is open to the public Monday through Sunday (seven days per week) from 10:00 a.m. to 5:00 p.m. The Zoo is closed to the public on Thanksgiving Day, December 25, and January 1; Zoo staff are on the grounds every day of the year to provide animal care. Note: During days of extremely inclement weather, the Zoo Manager may decide to close the Zoo to the public. I. SCOPE Security guard services include four (4) security tour patrols nightly, seven (7) days per week, around the Zoo property perimeter and through the Zoo grounds. These services serve as a deterrent against RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 45