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THE SANTA ANA WORK CENTER The Santa Ana WORK Center is located at 801 W. Civic Center Drive Ste. 200, Santa Ana CA 92701. The WORK Center combines resources from various agencies to provide integrated job and workforce development services, including job search assistance, employee referrals and placement, unemployment insurance filing, and career counseling for adults and youth. The WORK Center suite averages 150 client visits per day. The hours of operation are from 8:00 AM to 5: 00 PM Monday thru Friday. Workshops in both English and Spanish (for limited English speaking adults) take place several times a week. Periodically job fairs are conducted. Attendance at job fairs averages between 20 to 60 people. 1. Roving patrol of building interior, include —but not limited to the following tasks: -Ensure that meeting rooms are locked when not in use, -Watch for drug activity, vandalism and graffiti, weapons, alcohol, open food containers and other acts that interfere with or disrupt WORK Center activities -Hourly inspection of public restrooms. -Ensure that all patrons exit the WORK Center as closing time approaches 2. Complete incident and daily operating reports. Provide WORK Center Management copies of reports on a weekly basis 3. Complete electronic reports for incidents in which he/ she is directly involved; take pictures, as needed. 4. Notify Santa Ana Police Department if police intervention is required. 5. Respond, as necessary, to other life safety duties as identified in post orders and standard operating procedures. 6. Direct patrons to areas within the WORK Center as needed 7. Enforce the WORK Center's Rules of Conduct. 8. Escort employees, as needed, to parking locations 9. Required guard qualifications: -Demonstrated ability to handle and resolve conflicts in an effective manner -Demonstrated judgment in emergency situations -Experience working with people with behavioral/mental health issues and/or criminal background -Physical dexterity; ability to act with urgency in an emergency situation without detaining or striking the offender. Shift Coverage: 1 Security Guard 8am to 5pm Monday through Friday Holiday Coverage: No security guard coverage is required on these holidays II. RESPONSIBILITY OF CONTRACTOR The Contractor is to provide one security guard in standard full uniform at the secured south gate entrance to the Police Department. Provide a post management system that includes efficient mechanisms for tour verification, daily activity reports (DARs), and incident reporting (IR). RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 49