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City Net <br />2023 Santa Ana SMART <br />Scope of Work <br />Deliverables (see endnotes for descriptions of terms below) <br />City Net will provide street outreach and engagement services to 5,250 (duplicated) homeless neighbors <br />in Santa Ana, with 600 (unduplicated) persons linked to shelter and housing: <br />Quarterly Goal <br />Annual Goal <br />Street Exits' <br />150 <br />600 <br />Outreach Contacts" <br />1,312 <br />5,250 <br />COVID-19 Engagements"' <br />125 <br />500 <br />Calls Dispatched'" <br />1,750 <br />7,000 <br />Case Management <br />200 <br />800 <br />Program Performance Outcomes Matrix <br />2023 Santa Ana SMART <br />L <br />L <br />LA <br />t <br />In <br />0 <br />U <br />4-1 <br />N <br />J <br />0 <br />N <br />f0 <br />1= <br />L� <br />C <br />> <br />° <br />L <br />Mo <br />0 <br />�, <br />3 <br />v <br />1= <br />d <br />0 <br />V <br />0 <br />w <br />Performance Outcome <br />Outcome Metric <br />Street Exits <br />150 street exits/quarter <br />C <br />A <br />I <br />R <br />I <br />I <br />Outreach Contacts <br />1,312 Outreach Contacts/quarter <br />C <br />A <br />I <br />R <br />I <br />I <br />I <br />COVID Engagements <br />500 COVID engagements/quarter <br />C <br />A <br />I <br />R <br />I <br />I <br />Case management <br />200/quarter <br />C <br />A <br />I <br />R <br />I <br />I <br />I <br />Calls dispatched <br />1,750 calls dispatched/quarter <br />C <br />A <br />R <br />I <br />I <br />I <br />Mental Health <br />Assessments <br />10 mental health <br />assessments/quarter <br />C <br />A <br />I <br />C <br />R <br />I <br />I <br />Data Quality (HMIS) <br />100% complete/timely data <br />C <br />A <br />C <br />R <br />I <br />Kev <br />Responsible (R): Those who do the work to achieve the task. <br />Accountable (A): The one ultimately accountable for the correct and thorough completion of the <br />deliverable or task, and the one to whom Responsible staff are accountable. There is only one person <br />accountable for each task or deliverable. <br />Consulted (C): Those whose opinions are sought; and with whom there is two-way communication. <br />Informed (1): Those who are kept up-to-date on progress, often only on completion of the task or <br />deliverable; and with whom there is just one-way communication. <br />City Net — Local Field Office: 611 W. Civic Center Drive, Suite 400, Santa Ana, CA 92705 <br />2 <br />City Council 17 — 18 12/6/2022 <br />