Agenda Packet_2022-12-06 - Laserfiche WebLink

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DocuSign Envelope ID: FA12C758-3EF4-45F3-BODF-724674D71270 Certification: ITIL Foundation, MBA Certification: ITIL Practitioner Certification: ITIL Service Operation Certification: Lean Six Sigma Black Belt Certification: Master Certificate in Project Management Certification: Master of Science in Project Management Certification: MBA Certification: MCSE Certification: PMI CAPM Certification: PMI PgMP Certification: PMI PMP Certification: PMI-RMP Certification: Project + Certification: Six Sigma Yellow Belt Certification: Six Sigma Black Belt Certification: Six Sigma DMAIC Green Belt 70 Summarize your current approach to serving Sot Currently, we serve Members in each vertical with a specialized sales team dedicated to for- profit) and plans to grow utilization of your similarly situated accounts (government, education, or not -for -profit) to promote familiarity with the common technology trends for each vertical as well as gain expertise in handling various regulations or contracting norms for that part of the Member base. In addition to the specialized sales team, we segment our marketing along these verticals —creating special landing pages on cdwg.com and publishing magazines for each vertical, such as www.EdTechMagazine.com to give focus to the discreet issues facing Members which might be solved by technology. This platform has been a valuable resource for feedback to CDWG from the community we serve; though we obviously need to feature some advertisement to fund the investment, we try to keep that activity to a minimum to showcase the message of solutions in the forefront. We intend to continue our sales team segmentation approach to serving Members because it w us closer to the customer, increases understanding of their unique challenges and amplifies our Additionally, CDWG is experiencing a transformation from a VAR into a solutions provider including robust services to compliment the products we have traditionally sold and enable better outcomes through a completely implemented and supported solution. Our logistics capabilities remain top-notch and we do not intend to cede any ground to the competition on our unmatched reputation for smooth transactions and reliable delivery. We are building atop that foundation with the same intense focus on bringing exceptional value, reliability and customer -focus to the service portfolio as it expands. Engineering talent will continue to mostly be arranged by technology —a wireless network requires deep understanding of the nuances of the connectivity and access point specifications for number of users, area served, materials used in the building —less knowledge about the customer segment. Our design specialists are trained to surface segment specific considerations, while the engineers maintain their expertise in the technology itself. Specific to the growth of Sourcewell, CDWG will continue to work closely with Sourcewell to present the Sourcewell contract to new Members as an alternative to going through a time and resource -consuming RFP process. As demonstrated in the past, CDWG can customize the Sourcewell agreement to meet the unique needs of each customer vertical. For example, we onboarded AWS with customer specific terms and conditions for K-12 Education. And we will work with Sourcewell to identify low -spend CDWG customers that have successfully adopted other Sourcewell contracts. We've begun efforts like this before, and feel we have a good blueprint for CDWG to build a plan with Sourcewell and leverage other Sourcewell contract partners, such as Grainger, to increase the number of members accessing the technology contract. CDWG will reciprocate efforts with any non -competing Sourcewell contract partner to maximize Sourcewell's overall contract adoption, regardless of commodity. Exceptions to Terms, Conditions, or Specifications Form Only those Proposer Exceptions to Terms, Conditions, or Specifications that have been accepted by Sourcewell have been incorporated into the contract text. City Council 7 — 54 12/6/2022