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=i?r7&ltyRestoFe=Time . <br />Low No resolution time designated.. Added to enhancement list or addressed through <br />updates to user documentation. <br />Future releases are supported in the above manner as long as the annual maintenance agreement is in - <br />effect. <br />We provide a 24 hour toll free product support line with either a person or voice mail answering. From <br />8:30 AM — 5:30 PM EST a person is most likely to answer. <br />old releases are supported up to 2 years after release of succeeding versions. Please note that <br />customers with a current annual maintenance agreement are provided the latest version of the software <br />to include all customizations <br />12 Santa Ana Police Department <br />