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V City Net 2023 Santa Ana SMART Scope of Work Project Overview City Net respectfully proposes to continue the innovative response to traditional street outreach and engagement in the form of the Santa Ana Multi -Disciplinary Response Teams (SMART). SMART provides an immediate response to calls for service to the city and to the Santa Ana Police Department (SAPD) that deal with quality -of -life issues that do not rise to the level of criminal activity or public safety. These calls for service generally regard homelessness, individuals dealing with mental health concerns and substance abuse. The city of Santa Ana will divert calls from SAPD and from other city agencies to SMART teams to provide street outreach and engagement services that were previously provided by SAPD. The goal is to transition calls to subject matter experts who are highly trained in their profession of homeless services, crisis intervention, mental health, addiction and medical services in order to provide the best response to those in need. These experts rely on trauma informed techniques to de-escalate situations and bring them to a non-violent resolution. SMART teams only request the SAPD to respond if the situation presents criminal activity or public safety concerns. Multi -disciplinary teams consist of homeless services outreach workers and a dedicated live call center with trained dispatchers. Outreach teams have direct access to professionals in the fields of medical health, mental health and behavioral health to provide specialized interventions in the field as needed without the need for an additional call. Teams will work across the city seven days a week from 7:00 am-9:00 pm responding to the community's needs for homeless services interventions. Goals 1. Exit homeless neighbors from the streets of Santa Ana. 2. Divert homeless services calls that do not rise to the level of criminal activity or public safety from the city and from SAPD to multi -disciplinary team of homeless services professionals. 3. Provide safe COVID information and interventions to vulnerable homeless neighbors. 4. Develop a pilot for a regional response to homelessness that connects homeless neighbors to housing solutions throughout the region, through full participation in the Orange County Continuum of Care (CoC). Compensation Tied to Performance The city of Santa Ana will withhold ten percent of the total contract value pending a quarterly evaluation of performance to ensure City Net is meeting overall objectives, with particular emphasis on street exits. As City Net achieves quarterly street exit goals (see below), the city will reimburse 2.5% of the value of the contract per quarter. If goals are not met, this money will be withheld pending comprehensive performance review. City Net — Local Field Office: 611 W. Civic Center Drive, Suite 400, Santa Ana, CA 92705