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V City Net 2023 Santa Ana SMART Scope of Work • Engage individuals and families not yet working with a CES Partner Agency, with a primary focus on unsheltered families and individuals in encampments. • Conduct frequent visits to encampments known to have persons experiencing homelessness throughout the city. • Record all assessments and subsequent services in the Homeless Management Information System (HMIS). Enter and maintain timely and complete client data. • Link clients to the Coordinated Entry System ICES) to provide ongoing engagement, document collection, and case management services to facilitate a match to an appropriate housing resource. • Case Management in the context of CES, which is voluntary and client -centered, with the goal of identifying strengths and client -directed goals, while promoting health, recognition, and well-being with a focus on linking the client to a permanent housing resource and providing the necessary services needed to promote housing stability. This number can include multiple contacts with a single individual within any given reporting period. Calls Dispatched refers to the volume of calls that are received and handled by City Net Dispatch. These calls are received from the following sources: Santa Ana First Responders (SAPD, Santa Ana Fire and Rescue, Santa Ana city staff, etc.), Community Calls, and mySantaAna app/web referrals, as well as proactive calls that SMART teams log as they conduct street outreach and engagement on the streets of Santa Ana. Calls Dispatched do not translate 1:1 to Outreach Contacts because SMART may receive multiple calls for a single individual, and, in other cases, teams may arrive on scene but not connect to the individual because the individual has vacated the premises while the team was en route. This number can include multiple contacts with a single individual within any given reporting period. Case Management reflects the number of homeless neighbors who voluntarily engage in a formal, written case management relationship with City Net. Clients sign permission to allow City Net case managers to work with them to achieve progress on a mutually agreed upon plan to attain housing and supportive services. Case managers follow-up with housed clients for up to 6 months after housing to ensure a successful placement. Active cases are engaged once a week on average and are considered inactive after 90 days of no contact. This is an unduplicated number that changes over time as former clients exit case management and new clients enroll. City Net — Local Field Office: 611 W. Civic Center Drive, Suite 400, Santa Ana, CA 92705 12