ORANGE COUNTY EMERGENCY PET CLINIC

Home Browse Search

EXHIBIT A Scope and Manner of Services 1. The Orange County Emergency Pet Clinic is to provide emergency veterinary services for dogs and cats only found within the city of Santa Ana and presented to The Provider by an officer. 2. The Client will only present an animal to The Provider that, in the officer's opinion, has a condition that requires immediate treatment and cannot wait until the shelter veterinarian is available. Neonates will be treated for illness or injury, but will not be presented to The Provider solely for overnight bottle feeding. 3. The Provider will examine all animals on a triage basis. The most critical animals will be examined and treated first, no matter if that animal is presented by a client or an officer. 4. The Provider will provide a written estimate of charges to the presenting officer for approval prior to treatment. 5. The veterinarian will recommend care that is the usual standard of care for any patient that would be presented in a similar manner. 6. The officer is expected to wait long enough to either speak to the veterinarian or a team member regarding the animal. Once the officer has spoken to the veterinarian or a team member, the officer may leave. Any additional discussions regarding care may occur over the phone with a representative of The Client. If the animal does not require overnight hospitalization, The Client will send an officer to return to pick up the animal when they have been informed it is ready to be discharged. 7. The Client will not tell citizens to bring found animals to the Orange County Emergency Pet Clinic. All animals must be presented by an officer. 8. The Client will pick up any hospitalized animals by 8am Monday -Saturday. 9. The Provider will not provide services for wildlife, or any species other than dogs or cats, including for euthanasia. 10. No traps, cages, carriers, or other equipment belonging to the Client will be left with the Provider for storage.