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DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40 <br />A`O N Master Services and Purchasing Agreement for Agency <br />Axon Customer Experience Improvement Program Appendix <br />Axon Customer Experience Improvement Program (ACEIP). The ACEIP is designed to accelerate Axon's <br />development of technology, such as building and supporting automated features, to ultimately increase safety within <br />communities and drive efficiency in public safety. To this end, subject to the limitations on Axon as described below, <br />Axon, where allowed by law, may make limited use of Agency Content from all of its customers, to provide, develop, <br />improve, and support current and future Axon products (collectively, "ACEIP Purposes"). However, at all times. Axon <br />will comply with its obligations pursuant to the Axon Cloud Services Terms of Use Appendix to maintain a <br />comprehensive data security program, (including compliance with the CJIS Security Policy for Criminal Justice <br />Information), privacy program, and data governance policy, including high industry standards of de -identifying <br />Personal Data, to enforce its security and privacy obligations for the ACEIP. ACEIP has 2 tiers of participation, Tier <br />1 and Tier 2. By default, Agency will be a participant in ACEIP Tier 1. If Agency does not want to participate in ACEIP <br />Tier 1, Agency can revoke its consent at any time. If Agency wants to participate in Tier 2, as detailed below, Agency <br />can check the ACEIP Tier 2 box below. If Agency does not want to participate in ACEIP Tier 2, Agency should leave <br />box unchecked. At any time, Agency may revoke its consent to ACEIP Tier 1, Tier 2, or both Tiers. <br />2. ACEIP Tier 1 <br />2.1. When Axon uses Agency Content for the ACEIP Purposes, Axon will extract from Agency Content and may <br />store separately copies of certain segments or elements of the Agency Content (collectively, "ACEIP <br />Content"). When extracting ACEIP Content, Axon will use commercially reasonable efforts to aggregate, <br />transform or de -identify Agency Content so that the extracted ACEIP Content is no longer reasonably <br />capable of being associated with, or could reasonably be linked directly or indirectly to a particular <br />individual ("Privacy Preserving Techniques)"). For illustrative purposes, some examples are described <br />in footnote 11. For clarity, ACEIP Content will still be linked indirectly, with an attribution, to the Agency <br />from which it was extracted. This attribution will be stored separately from the data itself, but is necessary <br />for and will be solely used to enable Axon to identify and delete all ACEIP Content upon Agency request. <br />Once de -identified, ACEIP Content may then be further modified, analyzed, and used to create derivative <br />works. At any time, Agency may revoke the consent granted herein to Axon to access and use Agency <br />Content for ACEIP Purposes. Within 30 days of receiving the Agency's request, Axon will no longer <br />access or use Agency Content for ACEIP Purposes and will delete any and all ACEIP Content. Axon will <br />also delete any derivative works which may reasonably be capable of being associated with, or could <br />reasonably be linked directly or indirectly to Agency. In addition, if Axon uses Agency Content for the <br />ACEIP Purposes, upon request, Axon will make available to Agency a list of the specific type of Agency <br />Content being used to generate ACEIP Content, the purpose of such use, and the retention, privacy <br />preserving extraction technique, and relevant data protection practices applicable to the Agency Content <br />or ACEIP Content ("Use Case'). From time to time, Axon may develop and deploy new Use Cases. At <br />least 30 days prior to authorizing the deployment of any new Use Case, Axon will provide Agency notice <br />(by updating the list of Use Case at htV§://www.axon.com/aceip and providing Agency with a mechanism <br />to obtain notice of that update or another commercially reasonable method to Agency designated contact) <br />("New Use Case"). <br />2.2. Expiration of ACEIP Tier 1. Agency consent granted herein, will expire upon termination of the <br />Agreement. In accordance with section 1.1.1, within thirty (30) days of receiving the Agency's request, <br />Axon will no longer access or use Agency Content for ACEIP Purposes and will delete ACEIP Content. <br />Axon will also delete any derivative works which may reasonably be capable of being associated with, or <br />could reasonably be linked directly or indirectly to Agency. <br />3. ACEIP Tier 2. In addition to ACEIP Tier 1, if Agency wants to help further improve Axon's services, Agency may <br />choose to participate in Tier 2 of the ACEIP. ACEIP Tier 2 grants Axon certain additional rights to use Agency <br />1 Far example; (a) when extracting specific text to improve automated transcription capabilities, text that could be used to directly identify <br />a particular individual would not be extracted, and extracted text would be disassociated from identifying metadata of any speakers, and <br />the extracted text would be split into individual words and aggregated with other data sources (including publicly available data) to <br />remove any reasonable ability to link any specific text directly or indirectly back to a particular individual; (b) when extracting license <br />plate data to improve Automated License Plate Recognition (ALPR) capabilities, individual license plate characters would be extracted <br />and disassociated from each other so a complete plate could not be reconstituted, and all association to other elements of the source <br />video, such as the vehicle, location, time, and the surrounding environment would also be removed; (c) when extracting audio of potential <br />acoustic events (such as glass breaking or gun shots), very short segments (<1 second) of audio that only contains the likely acoustic <br />events would be extracted and all human utterances would be removed. <br />Title: Master Services and Purchasing Agreement for Agency <br />Department: Legal <br />Version: 14.0 <br />Release Date: 3/10/2022 <br />11 of 23 <br />