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SERVICE AGREEMENT —ALL INCLUSIVE 100% WARRANTY <br />The City of Santa Ana will get a check direct from the bank (Clearing House for Credit Cards) <br />with the amount charged to the customer minus the 3-6% fee. <br />Opal Fuels will install a Wireless Communication Panel on site to provide real time/minute by minute <br />status of each CNG Station. This Communication Panel will log station operation and activity to help <br />predict maintenance failures before they happen. This information will be available on a cloud -based <br />server for both Opal Fuels and the customer. This allows Opal Fuels to provide 365/24/7 station <br />monitoring. <br />OPAL FUELS SUPPORT: <br />For emergency 24-hour service: (844) 236-7562 <br />For parts & oil: Cathy Cartland, ccartland(&opalfuels.com, D:(678) 283-0213 0:(844) 226-0256 <br />For billing questions: Valerie Sweig, vsweie(o),opalfuels.com, D:(507) 218-4502 0:(844) 226- <br />0256 <br />PREVENTATIVE MAINTENANCE — GENERAL TERMS: <br />• A Opal Fuels technician will be on site weekly/bi-weekly to provide maintenance services. <br />• A Opal Fuels technician will visit with the site manager at the beginning of the site visit to get a <br />list of any known deficiencies that require attention and need correction. <br />• Opal Fuels personnel shall prepare and provide the client with a (PM) Service Report at the <br />conclusion of each (PM) or repair event. This report shall detail (PM) activities, actions taken, <br />and list potential future hard parts replacement events. <br />• Opal Fuels shall perform such (PM) services during normal business days and hours of operation. <br />• Opal Fuels personnel will not remove hazardous waste materials (used oil) from customer's <br />jobsite. Customer shall provide Opal Fuels with approved containers for the disposal of subject <br />hazardous waste materials. <br />• Opal Fuels will provide 100% parts, service, and warranty on each CNG Station during the Term. <br />If there is damage created to the station that is not part of ongoing wear and tear of CNG <br />operations, Opal Fuels will invoice for any damaged parts and labor caused by customer <br />negligence such as trucks driving away with connected hoses and equipment hit and damaged by <br />trucks. Prior to invoicing, Opal Fuels will discuss damage with the customer site manager and get <br />sign off for the repairs. Customer will reserve the rights to replace or repair customer damaged <br />items at their own expense. <br />• Opal Fuels will not be responsible for damages due to acts of nature, such as fire, flood, unusually <br />severe weather, etc., resulting in additional costs due to interruption of electrical power or other <br />utilities, equipment failure or damage reasonably beyond its control. Customer and Opal Fuels <br />shall notify each other as soon as reasonably possible following the occurrence of an event as <br />described. Additional costs for replacement or repair will be discussed with the customer and <br />signed off prior to invoicing. <br />• All major compressor rebuilds will be done by Ariel or Sauer factory trained and certified <br />compressor master technicians. <br />• Below are the tasks required to maintain each CNG Station that Opal Fuels will be providing <br />along with weekly inspection reports filled out by the site technicians and made available to the <br />customer. <br />