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Exhibit A— Scope of Services uniforms and equipment to execute the service well with experience working in downtown areas and government. b. Clean & Safe Team staff must be readily available within 5-10 minutes upon service calls from merchants, visitors, residents, and staff. c. Supervisor must be onsite and respond in person within five (5) minutes to any calls for service by the City. d. Supervisor must attend weekly meetings at City Hall or other designated locations. e. Supervisor must be involved in the planning stages of all events taking place in DTSA and provide logistics support. f. Sufficient staff levels should be made available on a daily basis. g. A supervisor must be available during normal business hours between 8 A.M. — 5 P.M. and must be accessible after hours in case of an emergency or urgent situation. Must also, be available during special events (off hours) to ensure proper supervision, productivity, and to maintain quality of service. Special events typically occur on weekends and/or evening hours. h. Supervisors are expected to attend City weekly meetings and other monthly meetings, as needed. i. From time to time, staff should be available as needed to distribute flyers on behalf of the City for programs, events, etc. j. Staffing schedules may vary based on City needs and/or special events, but in general should be available before most businesses open in order to clean DTSA as early as possible. The schedule below has historically been successful, but can be modified upon mutual agreement based on service needs during the term of the contract: i. Litter Team: ii. Power Washing Team: 12. Contractor's Equipment & Facilities Monday — Sunday 7:00 AM — 9:00 PM Monday — Sunday 4:00 AM —10:00 PM a. Contractor must have the following at minimum: i. Two (2) 4-cubic yard waste containers; and ii. One (1) 4-cubic yard recycle container. Note: All three (3) 4-cubic yard containers must be kept in a safe and enclosed location in Downtown Santa Ana. b. Trash must be serviced daily by Republic Services (City's contracted trash hauler) and at Contractor's expense. The City's trash dumpster shall not be used. c. Contractor must have at least one truck available every day from 7:00 AM to 9:00 PM for staff use to transport bags full of trash to waste containers.