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10. Security Guard Oversight 4 DTSA will provide the following services: • Develop a security guard schedule. • Adjust security guard schedule as needs change. • Assign work areas for officers to patrol. • Meet security guard(s) daily. • Brief security guard(s) on previous day's developments. • Provide direction on any follow up needed. • Inform security guards of areas that need attention. • Supervise/walls Downtown Santa Ana daily to monitor security guard activity. • Request and review incident reports. • Continue to serve as the contact for merchants who request security guard services. • Communicate directly with businesses, residents, event organizers, and other DTSA members on security guard services/needs. • Follow up with Downtown Santa Ana police officers on any incidents. • Provide to the Downtown Liaison feedback received from the Downtown Santa Ana community regarding security guards' performance. • Develop effective relationships with all security personnel. • Act as intermediate contact between Downtown Santa Ana community and security guard company. • Provide constant feedback to Downtown Liaison of security guard fit in the DTSA community. • Ensure effective and constant communication between security guards and DTSA SAPD officers. 11. Staffing DTSA Services will provide experienced personnel with proper uniforms, equipment, and supplies. Adequate number of staff will be made available daily. Six members of DTSA Services who will be assigned to the Clean & Safe team live in Santa Ana. Three of them live in Downtown Santa Ana. The DTSA Services manager will be ousite and will respond in person typically within five minutes to any calls for service. DTSA Services porters will respond within ten minutes to any service calls from merchants, residents, visitors, and staff. DTSA Services is currently leasing office and storage facilities in Downtown Santa Ana. All equipment and cleaning supplies will be kept in that storage. DTSA Services will be involved in the planning stages of all events taking place in Downtown Santa Ana and will provide logistics support. DTSA Services manager will attend all required meetings at City Hall or any other designated location DTSA Services is located in Downtown Santa Ana. The DTSA Services manager works from the leased office in Downtown Santa Ana and supervises the crew daily. The DTSA Services manager is ousite during the duration of all downtown events and personally supervises clean up and street closure services. DTSA Services staff will always be ready to distribute flyers on behalf of the City of Santa Ana programs, events, etc.