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In addition to the distribution services, we also link residents to other programs and services offered at Delhi Center, such
<br />as assistance in lowering cell phone and utility bills and avoiding disconnections, lowering monthly expenses, avoiding
<br />evictions, prevention of predatory lending services, budgeting, increasing income and savings, improving credit scores,
<br />and reducing debt. These services, much like food distribution, are aimed at helping families, not only to survive but also
<br />to improve their financial stability overall.
<br />Delhi Center also partners with other community -based organizations to provide additional services, such as public
<br />assistance enrollment, nutritional workshops, mental health services, COVID and flu vaccines, and COVID testing. These
<br />services are often provided at the centerto help with accessibility. If a resident needs a service not offered at Delhi Center,
<br />we will find the solution and link residents to the proper service provider to meet their needs.
<br />2. Staffing: This grant includes the funding of one (.50FTE) Family Income Support Coordinator/Case Manager, and (1 FTE)
<br />Customer Service Representative (CSR). The Case Managerwill oversee quality control, procedures, policies, and reporting
<br />and assist withfood collection andzltstributian. The Customer-Service-Representative-(CSR)-will-manage and -have -
<br />oversight of the Food Distribution program. The CSR will conduct outreach, process intake and registration, and support
<br />with the monthly narrative reports due to the City. An additional (.50 FTE) Part -Time CSR/support staff member will be
<br />responsible for picking up donations and will also assist in stocking food, and support where needed. This new staff person
<br />will allow Delhi to increase the number of grocery store partners and therefore pick-ups. During these past several years
<br />of administering the program, all staff has been provided with training, equipment, and supplies required to perform.
<br />When required, staff has obtained the necessary self -serve certificate for food handling.
<br />3. Compliance: Delhi Center currently complies with all applicable federal, state, and local laws and guidelines. It will
<br />continue to do so throughout the duration of the contract.
<br />4. Distribution: The proposed program will allow Delhi Center to dedicate 540 square feet of space for a permanent food
<br />pantry where food will be maintained and arranged much like a grocery store so residents can come in at greatly expanded
<br />time blocks to help select the items that their family needs. We will create a client -centered pantry that allows residents
<br />to select their own food instead of receiving a pre -packed or standard bag of groceries. With this method, residents do
<br />not have to take items they already have, do not like, or cannot eat for health or personal reasons. In addition to the
<br />weekly food distribution, the food pantry will be open Monday through Thursday from 8:30 am to about 8:30 pm and
<br />Fridays from 8:30 am to 6:00 pm, and Saturdays from 8:30 am to 4:30 pm. Our resident -centered approach is a way to
<br />show that we care enough to serve them in a dignified and personal manner.
<br />5. Source of Food: Delhi Center works with a number of partners that provide a broad network of resources to reduce
<br />food scarcity in our community. Delhi Center strongly believes in working with other organizations to ensure maximum
<br />effectiveness by working together as opposed to working in isolation. With this priority in mind, Delhi Center has taken
<br />the lead in several initiatives that foster collaboration, information sharing, and parent involvement within all programs
<br />and services.
<br />Delhi sources inventory for the food pantry from a variety of sources/agencies. Through SHFB's Mobile Pantry Program
<br />Delhi receives weekly truck unloads several thousand pounds of food, depending on the needs of each distribution. The
<br />products vary depending on current inventory but may include produce, eggs, dairy products, snacks, canned goods,
<br />condiments, or any other items that are in abundance at SHFBOC's distribution center.
<br />We also partner with SHFB for their GRP with connects us with local retail donors to pick up and then distribute fresh,
<br />nutritious food directlyto our community. This results in perishable products being efficiently incorporated into ourfood.
<br />This is done on a recurring basis based on an agreed -upon schedule.
<br />Community Action Partnership of Orange County (CAP OC) Food Bank sells food for six cents per pound for Delhi Center's
<br />La Tiendita food pantry. Delhi also partnered with PowerCrunch for a regular shipment of protein and nutritious bars.
<br />These are used for primarily for our unhoused community. Another partner is DoorDash. They do not supply food for the
<br />pantry but allow us to deliver food to those that cannot make it to our Center.
<br />Lastly, as Delhi's pantry expands, we will continue to look for additional partners to supplement our inventory and better
<br />serve our residents.
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