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Proposed Scope of Services (max. S pages) (1) Details/Tasks/Program Duration/Deliverables REGISTRATION: The Food Distribution program involves a registration process to gather contact and demographic information through a Google Intake Form provided by the City of Santa Ana. Additional information is gathered to help the staff determine the need to link residents to other Delhi Center services as well as to identify additional food and other commodities needed, which can be purchased from the CAP OC food bank and Diaper Bank. This will also provide information about how the residents heard about the program so that we can adjust our outreach efforts to focus on the strategies that are the most effective. OUTREACH AND SCHEDULING: Staff conduct outreach and provide notifications of when food distribution occurs to communicate any special circumstances regarding distribution via phone calls, text messages, and social media posts. Our teen leaders also volunteer to canvass the surrounding neighborhoods to distribute flyers by doorstep delivery. Also, flyers and notices are provided atthe local church, which helps us getthe word outto about 900 residents regularly. Additionally, the City of Santa Ana shares the Food Distribution location flyer information through its communication portals. PREPARATION AND DISTRIBUTION PROCESS: The facility must be sanitized before each distribution day and tables and chairs are set up depending on the format - in -person or drive -through pick-up or door -step delivery -for each distribution day. When the food is delivered by SHFB, staff help unload the food and break down the pallets by cutting the wrapping and cutting open the boxes of food. They sort through the produce to ensure it is clean, discard produce that has gone bad, and then package the produce, which is usually provided in bulk. Photos of discarded produce are submitted with the daily report as required by SHFB. Staff also check for expiration dates on canned and pre- packaged food to ensure quality. The food is arranged by category (dairy, canned goods, produce, etc.) and staff determines the maximum amount of each item allowed for residents to take based on the quantities received and the expected number of residents for the day. With in -person food distribution, food is arranged on tables for easy "shopping" so that residents can select the items they need. Currently, we are serving an average of 240 residents for Monday's food Distribution event. This event occurs weekly and runs from 10:00 am to 12:00 pm. Food delivery is conducted on Tuesdays through our partnership with DoorDash, which delivers to an average of 80 to 90 residents, weekly, the food is lined up on tables in the center lobby and portioned out in boxes and bags, which staff carry out and place in the vehicles. Food is distributed to pre -registered residents who have provided their addresses and the number of household members in advance to best determine how much food to deliver. With our current partnership with the GPR, we supplement and restock our Pantry with dry -shelf stable food, frozen meats, dairy, grains, toiletries, and more, at every pickup. These items are stored and distributed throughout the week so we can serve an average of 120 residents who walk into our Pantry program during the Center's operating hours, Monday through Saturday. The center is thoroughly cleaned and sanitized multiple times per day. The tracking report for the GRP is submitted to SHFB to document the number of households and individuals served, including the number of children (18 and under), adults (19-59), and seniors (60+). We also submit to the City tracking report, narrative, and financial reports on a monthly basis. This is an intense and massive undertaking every week and staff have developed a system that processes food to feed hundreds. Volunteers are also recruited to help with the entire process. During the week, about 450 households are served, which includes about 34% children and 30% seniors. Funding for the proposed program will allow us to continue this strategy every week without interruption and to expand the program by significantly increasing the number of local grocery store pickups from 3 days per week to 5 days per week which will, in turn, increase the number of residents served from 450 to over 600. The proposed program will allow Delhi Center to dedicate 540 square feet of space for a permanent food pantry where food will be maintained and arranged much like a grocery store so residents can come in at greatly expanded time blocks to help feed their families consistently. In addition to the weeklyfood distribution, the food pantrywill be open Monday through Thursdayfrom 8:30 am to about 8:30 pm and Fridays from 8:30 am to 6:00 pm, and Saturdays from 8:30 am to 4:30 pm. The food pantry will be equipped with store shelves, refrigeration, bins, carts, and other equipment for attractive displays and easy distribution. It will be regularly stocked with food provided by donations and SHFB, GRP and food that will be purchased at six cents per pound