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04/04/2023 Special and Regular & HA
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Correspondence - Non-Agenda
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Middleton, Samuel <br /> From: Victor D Mendez <vicdmendez@gmail.com> <br /> Sent: Saturday, April 1, 2023 2:43 PM <br /> Subject: City of Tustin Police Department re: Use of smart phone technology to drive Police <br /> Accountability <br /> Attachments: Tustin1 jpg; Tustin2jpg; Tustin3jpg <br /> I called in an incident to the City of Tustin this past Thursday. An individual was passed <br /> out on the bus bench just outside where I live at 2222 East First St. The bench is in the <br /> City of Tustin. <br /> Upon calling in the incident to Tustin PD, I received a series of 3 texts (attached) which <br /> provided updates on my call. <br /> The texts had both English and Spanish language capabilities. <br /> The last text provided a link for a survey to give feedback on how Tustin PD Performed. <br /> A feedback process such as this is a good method to assist with building trust within the <br /> community. In Santa Ana, when a citizen calls the Dispatcher, there is rarely feedback <br /> as to the disposition of the call. It does happen but not with consistency and this tool <br /> provides consistency. <br /> There is no doubt this tool can provide digital reports that indicate how well the SAPD is <br /> performing with respect to the Citizen interaction. There are other ways to measure <br /> Police Accountability, but this seems to be an easy first step. <br /> The survey tools should be able to provide immediate feedback to all who touch a <br /> customer call. Supervisors can use the survey feedback to counsel individual officers and <br /> dispatchers on citizen interaction and also recognize high performers. <br /> The tool is also proactive. It comes to the citizen versus the citizen having to reach out <br /> after the fact. <br /> I hope you give this some serious thought and the fact it is being used in a neighboring <br /> Police Department makes it all the more viable. <br /> VICTOR D MENDEZ <br /> r. <br /> i <br />
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