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Exhibit B <br />Service and Maintenance Agreement <br />TBS agrees to provide hardware, software, licenses necessary for the operation of <br />hardware and software, installation services, training services, and support. <br />1. Hardware and Warranty List <br />1.1 TBS will be responsible to order and deliver the hardware, do initial assembly, <br />configuration, and testing, provide support and warranty service arrangements. <br />1.2 Hardware order will include correct cables, power cords, power panels, etc. required to <br />use the hardware. <br />1.3 In joint effort, Library IT staff and TBS will set up, assemble, configure, and test <br />according to the Project Implementation Plan, which may be amended as mutually agreed <br />upon. <br />2. Software and License <br />2.1 The License is an annual fee which provides for the perpetual use of the licensed <br />software and related materials as long as the annual license is renewed. Library may add <br />software and user licenses under the term of this Agreement by paying additional license <br />and maintenance fees. <br />2.2 Library will provide a server with minimum recommended specs and a Microsoft SQL <br />with all the latest updates for connection for hosting the MyPC Server Product. <br />2.3 TBS will provide installation packages for the MyPC and PaperCut clients, as well as <br />installation packages for the MyPC public reservation console. <br />2.4 TBS and Library will work together to create documentation for installation and <br />configuration of the software packages to work in the Library environment. <br />3. Maintenance and Support <br />3.1 TBS will provide installation, configuration support as well as software, firmware <br />updates, software upgrades, support calls and service, feature additions, periodic upgrades, <br />database conversions, as well as TBS initiated improvements for all software and hardware <br />purchased from TBS while under a maintenance and support agreement. All planned <br />upgrades will be coordinated with Library to occur off peak hours. <br />3.2 TBS will provide a mix of remote and on -site support for immediate problem <br />resolution. TBS will provide a login to TBS Support ticketing system for Library Staff to <br />