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Department of <br />Civic Things <br />Scope <br />City of Santa Ana - new website project <br />Context <br />Goals <br />Services <br />Expectations <br />Qnalir1Cati0IIS <br />Hours and pricing <br />Context <br />Santa Ana launched a new city website in April 2022. During implementation, <br />Department of Civic Things supported the City's product owner and project team with <br />content strategy and coaching. <br />Now that the new site is live, departments are now responsible for maintaining and <br />improving their content. <br />Goals <br />• The Citv's website continues to be a helpful source of official information and hub <br />for City services. <br />• Departments have a structure and framework for continuous improvement for their <br />digital content. <br />• City employees are confident and empowered to develop consistent, high -quality <br />content and communications over time. <br />departmentofciFicthm«$ coni I 1 <br />