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DUnderstanding Scope of Services D.1 ANTICIPATED APPROACH Outline of Tasks For a detailed outline of expected tasks and deliverables to complete the proposed scope of work, please refer to Section G Scope of Work below. On -Call Engineering Approach EEC is experienced in providing as -needed, on -call engineering support for multiple cities and agencies throughout Southern California. Our rapid response and commitment to client engagement allow us to provide the highest level of service to Santa Ana by gaining a clear understanding of the City's needs as quickly as possible. This is critical for on -call contracts which often require rapid mobilization or quick -turn design services to solve emergent and urgent needs. Namely, the loss in groundwater production capacity due to impacted wells within the City presents an urgent need to deliver cost- effective treatment solutions as soon as possible. EEC is already providing effective on -call engineering and planning services for all of Santa Ana's PFAS needs and will continue to do so for this project. Project Management Approach We pride ourselves on our Principal involvement in projects, particularly when they involve challenging technical and regulatory issues such as PFAS treatment. Depending on the project, EEC Principals Jim Kolk and John Shaffer have been working side by side with Project Manager Will Shaffer and Santa Ana staff to ensure that each project was managed efficiently. This continued Principal involvement ensures that projects are well managed from start to finish. A brief discussion of EEC's approach to various project aspects is presented below. Planning EEC approaches each project with a partnership mentality. We do not simply operate in a vacuum delivering the minimum needs of a Client within the prescribed timeframe. We will work with Santa Ana to understand your unique needs and requirements for each project and develop a plan in tandem with the City that meets, and usually exceeds, those needs. Timely workshops throughout the project lifecycle will facilitate open discussions with the City and input from all parties involved. Takeaways from these workshops will be documented in the overall project plan and tracked against for the life of the project. Additionally, EEC's unique knowledge of Santa Ana's current PFAS planning will provide a jump start towards planning for this project. Communication Any goodpartnership requires clear and effective communication. EEC understands that clear and effective communication leads to a successful project. Therefore, Will Shaffer will operate as EEC's Project Manager and Single Point of Contact as he has been for the PFAS consulting services currently being supplied to the City. Santa Ana will always have a direct line of communication to the entire EEC Team through Will Shaffer. Likewise, Will Shaffer will maintain open lines of communication with the City, providing regular project updates that keep the City up to speed on every project at any time. This approach will eliminate the potential for miscommunication or redundant communications, thus saving the City time and costs due to project errors. EEC's Orange office is only a few miles from the City's offices which makes it very easy to attend or host project meetings in person. Also, as EEC has done successfully with our current PFAS services to Santa Ana, EEC will continue to host regular Zoom meetings to facilitate effective and efficient communication within project teams. Lessons learned during the COVID-19 pandemic have streamlined internal communications and reduced time spent in redundant or unnecessary meetings. Project data is shared instantly, and project update meetings can take place anywhere, and at any time. This allows for faster response times and streamlined processes that result in reduced project timelines and cost savings. EEC Environmental 7 November 17, 2022