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Client Satisfaction — Huitt-Zollars achieves client satisfaction by dedicating a concise and experience team that will deliver on schedule <br />and within budget. A key component is effective communication that begins with listening to the City's ideas, concerns, and goals. Our <br />status reports summarize discussions, provide follow up action items, and set dates for follow up items. We will create a project work <br />plan that includes that includes all critical tasks to deliver a design that meets expectations. We will integrate ourselves via meetings, <br />emails, and conversations so that we become an extension of the City's vision for the project. We will attend community meeting to help <br />gain acceptance. <br />Huitt-Zollars has no exceptions to the proposed contract. <br />City Council City of Santa Ana Civil Engineerin?9rUJAPP 23-030 5/16/2023 <br />9 <br />