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Proposal to the City of Santa Ana for On -Call Environmental Services and the cost and schedule for completing the project. Our project management philosophy is founded on the following central principles: ♦ Dedication and high -priority service, such that all City projects are given the attention required from initiation to completion. ♦ Open communication and personalized service, so that the City's needs are understood and acted upon. ♦ Awareness of the need to balance schedules and cost, so that project tasks are appropriately focused and completed. ♦ Technically and legally defensible documentation, based on our Quality Assurance/Quality Control (QA/QC) process, which includes senior staff technical review and review by our professional technical editor. ♦ No substitution of key staff with junior or underqualified staff, so that deliverables are correct and complete the first time. ♦ A commitment to excellence, so that the City can be assured that the best service and product will be delivered within the time and budget required. Quality Assurance/Quality Control (QA/QC) ECORP has a very thorough QA/QC program that is the same for each of the types of services listed in Appendix Attachment 1 of the RFP, in that Mr. Olmos will oversee the entire contract. Mr. Olmos, the primary point of contact for the City, will approve the scope of work, schedule, and cost estimate to ensure the appropriate resources are available and committed to each task order and will perform the final reviews on reports and invoices. ECORP has standard outlines and report formats for CEQA and/or NEPA documentation, biological resources technical reports, cultural resources technical reports, and regulatory permitting documentation. These report formats currently meet or exceed the legal and technical standards required by the regulatory agencies that will be involved with City projects. However, we also regularly incorporate analyses and technical data into agency -specific formats, and will utilize the appropriate formats, when required The appropriate Task Manager will be the first person to review reports for content and accuracy. Following the Task Manager's review, ECORP's technical editors and QA/QC Manager, Ms. Surdzial, in the roles of internal technical editors and peer reviewer, will review the document for completeness and provide comments back to the Task Manager. After edits are incorporated, the report will be submitted to the Publications Department for formatting. Once the report has been assembled as a preliminary draft, it will be submitted as a draft to the City. Following the incorporation of City comments by the Task Manager, Ms. Surdzial will complete one final review of the final report prior to its submittal to the City. Our thorough QA/QC program ensures our documents and work products are comprehensive and legally defensible. Responsiveness ECORP understands that work can often be requested on short notice, with short turn -around times. ECORP is very experienced at responding to our clients' needs on very short notice, ECORP Consulting, Inc. October2l, 2021 ■ 13 EvaieovuENiwL C0%Suirr4vr4 P21-590