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2.4. Customer will reimburse all pre -approved travel and other expenses incurred by Company in connection with the delivered services pursuant to this Agreement, any related Support Services Addendum or any applicable SOW. 2.5. If Customer in good faith disputes the amount of any invoice, Customer will timely pay the undisputed amount and will notify PFI in writing of the disputed amount no later than the date payment would otherwise be due, providing the reasons for the dispute. The parties will attempt in good faith to resolve the dispute within thirty (30) days after PFI's receipt of Customer's notice of dispute (the "Resolution Period"), during which time Customer's withholding of the disputed amount will not be considered a material breach of this Agreement. Upon resolution of the dispute, Customer will pay the resolved amount promptly but, in any case, within ten (10) days of mutual written agreement resolving the dispute. If the dispute is not resolved within the thirty -day (30) Resolution Period, then each party will be entitled to pursue all available remedies. 3. FEES 3.1. Support Services Pees. PFI shall invoice Customer for the Support Services Fees set forth in each support services order issued pursuant to the applicable Support Services Addendum. 3.1.1. Additional Work. When Customer requests services outside the scope of the applicable Support Services Addendum, Company will utilize its commercially reasonable best efforts to provide such services such as moves, adds or changes in a timely manner at the Company's time and materials rates ("T&M Rates"). Such work performed hereunder shall be invoiced upon completion. 3.1.2. Changes to Premise Confwuration. Changes in station quantities, port counts, equipment specifications, attachments or features may result in an adjustment of the Support Services original fee amount. Such adjustments will occur at the time of each renewal and will require notification sent from Company to Customer, at which time Customer may elect, in its sole discretion, to cancel the applicable SSA per Section 7.4 of this MSA. 3.2. Time & Materials Work. At Customer's request and pursuant to a written quote or work order, Company shall perform services and provide materials, subject to their availability, to complete such work request on a time and materials basis with payment due upon satisfactory completion. 3.3. Tangible and Intangible Product Fees. At Customer's request and pursuant to a written quote or sales order, Company shall provide equipment, licenses, software or software subscriptions, subject to their availability. Upon delivery to the Customer designated site, the Company will invoice and payment will be due for such invoice. 3.4. Professional Services Fees. Customer shall pay Company the amount set forth in each SOW or corresponding services order for any agreed upon Professional Services to include implementation services, installation services, system enhancement services or other requested services. Each Professional Service Fee may also cover hardware, software, licenses which are described in such SOW, sales quote or services order. 4. WARRANTIES; DISCLAIMERS 4.1. Company warrants that the (i) Professional Services and (ii) Maintenance and Support will be performed in a professional and workmanlike manner and in accordance with applicable requirements of the Master Services Agreement. 4.2. Customer's primary remedy for breach of the warranties set forth in the section shall be for the Company to re -perform non -conforming services or to correct errors. To the extent said errors or non -conformities cannot be corrected within a reasonable period of time, Customer's secondary remedies shall be governed by any and all consumer statutes or laws as provided under the Uniform Commercial Code, federal law, and/or state law. 4.3. Customer indemnifies and holds harmless Company for any claims, actions, expenses, losses, damages, or liabilities arising from allegations that the Equipment was used for illegal monitoring of calls or other illegal activities. PFI MSA Page 2 of 8 Rev. 4,30.2022