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0 <br />■ <br />a�o City Manager <br />■ Conduct a study to assess language literacy among Santa <br />Ana residents to identify opportunities to improve <br />communications and community engagement between <br />the City government and residents <br />■ Improve service delivery at City Hall by making in -person <br />services easy to use and work for everyone, and use digital <br />tools, such as a constituent -relationship management <br />(CRM) system, to make services accessible and available <br />online <br />• As directed by the City Council, work with City <br />departments to administer City Council subcommittees to <br />facilitate specific policy discussions <br />• Launch a cross -departmental legislative affairs working <br />group to leverage the City Council's legislative priorities <br />with advocacy opportunities <br />19 <br />