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STUDENT SERVICES Students are encouraged to contact administrative officials and staff for Information on local services. • Transportation - Bus and Metro line services offering multiple connections are available near most of the HSTi campuses. MTA riders may be eligible for student discounts by providing proof of enrollment. • Academic Advising - Instructors and faculty are available to the student Mondays through Thursdays during regular business hours. The student can receive tutoring, guidance, and support throughout their educational path. • Housing - HealthStaff Training Institute does not maintain any dormitory facilities and assumes no responsibility to find or assist a student in finding housing. Monthly rental places for 1+ bedrooms within a 5 to 10-mile radius of the Temecula campus average in the low $700's to $1100, the Santa Ana campus' average is in the low $1000's to $1400, and the Ontario campus is in the low $600's to $1200's. LIBRARY/LEARNING RESOURCES/REFERENCE MATERIALS HealthStaff maintains a number of reference materials including textbooks, magazines, and other industry - related publications, as well as, a list of websites and information systems. It is available to students either on campus or for home use. Students are encouraged to access the internet for research purposes. Student links are provided by the instructor or in the course syllabus. HealthStaff Training Institute also maintains a computer lab that students may log onto to use the Internet for learning resources as well. The procedure to access these materials is to ask the instructor to email links, "Google" topics of research, or access references provided in online courses or textbooks via the student's own computer or one of the computers in the computer lab. HealthStaff does not have an extensive inhouse library but Is able to direct students to local libraries around the surrounding community. Ontario City Library Temecula Public Library Santa Ana Public Library 215 East "C" Street, Ontario 30600 Pauba Rd., Temecula 20 Civic Center Plaza, Santa Ana (909) 395-2004 (951) 693-8900 (714) 647-5250 As a prospective student, you are encouraged to review this catalog prior to signing an enrollment agreement. You are also encouraged to review the School Performance Fact Sheet, which must be provided to you prior to signing an enrollment agreement. Student Rights / Grievance / Complaint Procedures HSTi encourages students who have concerns, complaints, or problems with the school or its employees to bring them to the attention of their instructor or any directors present on campus. An official complaint should be in writing. If the concern or complaint is not resolved within a reasonable time (2-3 days), the concern or complaint will be brought to the attention of the school campus director, Toni DePiano (Santa Ana Campus), Kavita Mathrani (Ontario Campus), or Theresa Fernandez (Temecula Campus). Please refer to page 4 for their email addresses. A student or any member of the public may also file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 Toll -Free or by completing a complaint form, which can be obtained on the Bureau's internet website www.bppe.ca.gov. Any questions a student may have regarding this catalog that have not been satisfactorily answered by the institution may be directed to the Bureau for Private Postsecondary Education at 1747 N. Market Street, Suite 225, Sacramento, CA 95834 or P.O. Box 980818, West Sacramento, CA 95798-0818. Telephone Ws (888) 370- 7589 or (916) 574-8900 or by fax (916) 263-1897. Student Conduct Students must adhere to the standards set by HSTi. Professionalism and respect for others are practiced at all times at HSTi. Failure to comply will lead to suspension or to other disciplinary actions (dismissal from the institute). Proper safeguards for the welfare, safety and educational opportunity for all students will be provided. Students must conduct themselves in a way that will not interfere with the learning process of other students, the classroom presentation by the instructor, or the progress of the class in general.