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700 employees, Psomas is the "right size" firm for this contract —big enough to <br />handle any task order, but adept enough to provide the City of Santa Ana that <br />personal touch and responsiveness. <br />Project Management Approach <br />Psomas' approach to project delivery involves a combination of administrative <br />or management steps and procedures that confirm the project scope <br />objectives are met, on time and within budget. The elements of the project <br />management effort can generally be identified as communication, thorough <br />documentation, and quality control. Maira Salcedo and Matt Heideman, as <br />well as our staff engineers, have the project management tools in place to <br />confirm all aspects of the delivery process are implemented and the goals and <br />expectations of City staff are met. <br />Communication <br />Communication starts with scope negotiation, a signed contract, and a kick- <br />off meeting, and continues through the completion of the project. Without <br />communication, a project will simply not be delivered. Psomas takes great <br />pride in our communication protocols and abilities. Our ultimate goal is to be <br />an extension of City staff, and to keep the City's project manager up-to-date on <br />the status of each task, so there are no surprises. <br />Project Tracking <br />Psomas recognizes the need for tracking project budgets along with progress in <br />order to minimize the risk of overruns. Each week, our project manager receives <br />project summary reports detailing hours charged and costs for that particular <br />period and for the project to date. On our monthly invoices, the client is provided <br />with the hours and costs charged to the job for that month, and a budget <br />summary that shows the amount spent to date and the amount remaining. <br />Psomas uses project management software that tracks schedule and budget by <br />task. Work schedule modifications can be made to keep the project on track. <br />Schedule Control <br />For each project, Psomas develops and maintains a project schedule that <br />identifies key milestones and critical path items. The schedule is frequently <br />updated and shared with the project team and stakeholders. To make sure the <br />project remains on schedule, the following strategies are used: <br />► Constant communication with the City's project manager to identify <br />critical items <br />► Quick response to design questions, field issues, and other requests <br />► Commitment to respond within 24 hours (replies to emails or voicemails) <br />Monitoring of the project schedule to compare progress versus plan <br />QA/QC verification of subconsultant products and progress <br />Sharing of design files, meeting notes, and other documents on Psomas' <br />ProjecfWeb to confirm all team members are using the most recent <br />information <br />