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documentation and recommendations; mapping services; legal description preparations; grant writing services; environmental/ planning support; construction management support; pavement management; special engineering studies/reports/compliance and investigations; regulatory compliance with federal and state and local agencies; financial/cash flow analysis — public works programs; assessment and district formation services; sustainable infrastructure services; and right-of-way studies. According to the RFP, projects may include water and sewer infrastructure design and rehabilitation improvements, storm drain improvements; sidewalks, bike paths, curb and gutter replacement; slurry seal of residential streets; repair and overlay of asphalt concrete and/or PCC streets; signing, striping, neighborhood traffic studies, traffic signal modifications; landscaping and irrigation systems; park and recreational design, grant application writing, and other related projects as required. This on -call contract consists of an initial 3-year term, with a City option for one 2-year extension. In the team organization chart on page 3, we matched our resources to each element of the scope. As demonstrated in the Relevant Project Experience section (starting on page 15), we have the experience necessary to respond to the City's needs and efficiently deliver projects in accordance with applicable codes and standards such as Title 24 of the California Code of Regulations (California Building Standards Code), American Water Works Association, California Department of Transportation, Americans with Disabilities Act, and City of Santa Ana Municipal Code. Our team also has the administrative management experience for all funding sources used to support your CIP program. Our goal is to be a true partner with the City, and we share your commitment to maintaining Santa Ana's infrastructure and quality of life. This section includes our typical approach to providing on -call engineering services. Our time -tested proactive approach will be incorporated into your projects to ensure quality control from start to finish. SOLVING AGENCIES' BIGGEST CHALLENGES WITH PROVEN SOLUTIONS Based on 30+ years of experience delivering on -call services for agencies like yours, we have developed simple, clever, and proven solutions to issues we see regularly. ■ We use a risk matrix to identify and manage challenges early in the project as they relate to clearing the right-of-way, coordinating utilities, stakeholder involvement, material cost escalations, supply chain disruptions, and mitigating or avoiding environmental impacts. You get a standing meeting in your calendar between your point of contact and our project manager to discuss deliverables, status updates, and information requests. This simple and short meeting means you will have information you need and task order status you can share with your team regularly. Your projects get committed and coordinated staff because our office and regional leaders meet at least every two weeks to discuss deliverables, resources, quality control, and following through on our promises. This gives you a flexible and skilled team focused on hitting deadlines with high -quality work. You get exclusive access to the amazing talent from one of the country's fastest growing engineering firms. We are humbled by being on Zweig's preferred employer's list for the last 5 years. This means we are a magnet for talent! We have been growing consistently, and we are adding amazing people every week. This gives you direct access to more help, more unique solutions, and a small army of professionals that have a heart for client service. APPROACH TO ON -CALL ENGINEERING DESIGN Ardurra has a history of providing services for large on -call contracts to numerous agencies throughout California. Because of this experience, Ardurra has a strong understanding of how to address project issues and the needs of public agencies for multiple, concurring tasks. This experience allows us to provide responsive teams led by experienced task managers to solve the needs of our clients in a timely manner. With a large contingent of local resources to draw from, the Ardurra project team can respond to whatever needs may arise. By effectively managing a balanced client workload among our staff, Ardurra can respond within a day to meet with the City. This helps keep the project momentum moving forward so that the Ardurra team is in place and ready to work within days of receiving a Notice to Proceed. Consistent with our proven long-term approach to large municipal on -call contracts, Ardurra has the technical expertise and experience to provide all project types as requested in the RFP as well as the administrative management experience for all funding sources used to support your CIP program. Ardurra's approach to on -call work provides you streamlined delivery, improved communications, and enhanced project outcomes. We adapt this process to meet your needs and your project types. Our proactive management approach is outlined below and will be incorporated into your projects to ensure quality control from start to finish. /V ARDURRA City of5anta Ana J March 14, 2023 On -Call Engineering Services, RFP No. 23-030