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EMS CONSULTING SERVICES I CITY OF SANTA ANA <br />Melissa Vazquez Swank MA, BA <br />Senior Associate/Director of Project Operations <br />Summary of Qualifications <br />Melissa Vazquez Swank possesses over 10 years of experience in project management <br />and administration. She is an expert in administrative functions of project -related <br />assignments, including overall planning, tracking, and documentation of numerous <br />projects from the project proposal (RFP) phase to project closeout. <br />In addition to project administration, Melissa specializes in quality assurance and recruitment processes. <br />Melissa is responsible for ensuring the consistent quality of production processes by developing and <br />implementing sustainable practices and leading the proofing and editing of final products. She plays a <br />crucial role in business by ensuring that all products (reports, website, social media, surveys, and <br />newsletters) meet certain thresholds of acceptability. Melissa works to improve the project's efficiency <br />and profitability by reducing time or product waste. <br />Melissa's professional experience, a keen eye for detail, and training qualify her to provide the highest <br />level of project support. She has a passion for accuracy and fact -checking that permeates all aspects of <br />her professional tasks. <br />Professional Development & Education <br />• Portland State University MA, Public History/Native American History, 2010-2013 <br />• Portland State University BA, History, 2007-2009 <br />Relevant Experience <br />• Director of Project Operations at AP Triton, November 2022-Present <br />• Professional Services Manager at AP Triton, September 2021-October 2022 <br />• Owner of 3:17 Associates, Principal Consultant, 2021-Present <br />• Quality Assurance & Recruitment Specialist at ESCI, January 2020-August 2021 <br />• Recruitment Specialist at ESCI, July 2017-January 2020 <br />• Technical Proofer and Quality Assurance Specialist at ESCI, March 2015-January 2020 <br />• Adjunct Research Assistant at Portland State University, December 2015-2018 <br />• Freelance Virtual Assistant, December 2014-Present <br />• Project Administrator at Emergency Services Consulting International (ESCI), September 2013-June <br />2014 <br />• Project Assistant/Fact Checker at the Oregon Encyclopedia Project, September 201 1-June 2013 <br />• Project Assistant at The Confluence Project, June 2012-November 2012 <br />• Project Assistant at Chinook Oral History Project, October 201 1-April 2012 <br />41 <br />AP TRITON 20 <br />