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�{Mtt:r®soft®Ce Ito Desktop Supporti T c t%iari'MC`�S�Prograrn � '� � m <br />CaIJOBS# 11109911000004 CRM ID: C61SoCal <br />General Course Description <br />The Microsoft Certified Desktop Support Technician credential proves that you have the skills to successfully support end -users and to <br />successfully troubleshoot desktop environments that are running the Microsoft Windows operating system. The Microsoft Certified <br />Application Specialist (MICAS) credential is a globally recognized standard that validates skills with using their MS Office system and <br />Windows. The successor to the Microsoft Office Specialist (MOS) credential, the Microsoft Certified Application Specialist credential meets <br />the demand for the most up-to-date skills on the latest technologies from Microsoft <br />Admissions Requirement: See Page 288 "Admissions Process" <br />Minimum of prior education: Basic knowledge of PC desktop operation or equivalence <br />Minimum graduation requirements: Attendance 80%, Exams passed at 70% <br />Instruction Mode: Classroom, Online, Hybrid <br />Audience <br />The Desktop credential is for IT professionals who are working in the typically complex computing environment of small, medium, or large <br />organizations. <br />Prerequisites <br />A Basic knowledge of PC desktop operation or equivalency is required . <br />Acquired Skills <br />Students will learn how to support users, troubleshooting desktop applications and operating systems. <br />Job Titles (Job Titles related <br />sampling but not limited to) <br />(SOC)15-1200 Computer Occupations <br />Help Desk <br />Coursr± Information <br />to IT Training stretch Horizontally, they can vastly vary, the list below is a <br />PC Technician PC/Desktop Support Analyst <br />Hours: 659 <br />Approximately 33 weeks of instruction <br />Course <br />Hours <br />CompTIA A+ <br />140 <br />CompTIA Network+ <br />77 <br />MD-100T00 Windows 10 <br />70 <br />MD-101T00 Managing Modern Desktops <br />70 <br />10982 Supporting and Troubleshooting Windows <br />70 <br />Microsoft Using Microsoft Windows <br />8 <br />Microsoft Word Levels One, Two and Three <br />48 <br />Microsoft Excel Levels One, Two and Three <br />48 <br />Microsoft Outlook Levels One, Two <br />32 <br />