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"`-9T - Ftiunda ions -'Basin s`Need' Ind Goals f est Prac Ices -" <br />CaIJOBS# 11050111000010 CRM ID: C16Socal <br />General Course Description <br />Career Development Solutions ITIL training and certification classes will show you how to align your business needs and goals <br />with your IT services and prepare for ITIL Certification. <br />Learn procedures and best practices drawn from years of experience in both public and private sector organizations. Information <br />Technology Infrastructure Library (ITIL) is a series of books and concepts which help guide an organization in IT best practices <br />in order to provide quality IT services, <br />Admissions Requirement: See Page 288 "Admissions Process" <br />Minimum of prior education: Basic knowledge of PC desktop operation or equivalence <br />Minimum graduation requirements: Attendance 80%, Exams passed at 70% <br />Instruction Mode: Classroom, Online, Hybrid <br />Prerequisite <br />A Basic knowledge of PC desktop operation or equivalency is required. <br />Acquired Skills <br />ITIL introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic <br />end -to -end view of how to successfully contribute to business value, and also how to leverage concepts from models <br />such as Lean IT, Agile, DevOps and Organizational Change Management. <br />Job Titles (Job Titles related to Project Management IT Training stretch Horizontally, they can vastly vary, the <br />list below is a sampling but not limited to) <br />(SOC)15-1200 Computer Occupations <br />(SOC)11-0000 Management Occupations <br />Software Quality Assurance Engineer and Tester <br />Medical and Health Service <br />Course Information <br />Computer Systems Analyst <br />Managers Management Analysis <br />Hours:190 <br />Approximately 11 weeks of training <br />Course <br />Hours <br />ITIL Foundations <br />63 <br />ITIL Service Strategy <br />28 <br />ITIL Operational Support and Analysis <br />35 <br />Microsoft Project Levels One and Two <br />48 <br />