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�' A- rred�5kifls �- "- <br />Describe Service Manager 2016., Upgrade to Service Manager 2016., Install Service Manager 2016 , Describe <br />Service Manager usage cases., Configure base settings in Service Manager 2016., Configure Incident and Problem <br />Management., Configure Activity, Change, and Release Management., Configure and Manage Service Requests., <br />Automate business processes with Service Manager and Orchestrator., Configure Service Level Management., <br />Customize the Self -Service Portal., Use Reports and Analyze Data in Service Manager., Perform advanced <br />troubleshooting and disaster recovery in Service <br />10967 Fundamentals of a Windows Server@ Infrastructure <br />Description <br />Students will learn basic skills and knowledge required to build a Windows Server Infrastructure, as well as <br />networking architecture and topologies, security considerations and best practices and Windows Server <br />administration skills and technologies. <br />Acquired Skills <br />Perform a local media -based installation of Windows Server 2012., Select appropriate storage technologies and <br />configure storage on Windows Server., Describe fundamental network components and terminology, Implement a <br />network by selecting network hardware components, Describe the protocols and services within the Transmission <br />Control Protocol/Internet Protocol (TCP/IP) suite of protocols and implement IPv4, Describe server roles, identify <br />the network -related security features in Windows Server, Identify and implement additional software components to <br />enhance your organization's security., Monitor a server to determine the performance level. <br />10969 Active Directory@ Services with Windows Server(g) <br />Description <br />Students will learn the skills you need to better manage and protect data access and information, simplify <br />deployment and management of your identity infrastructure, and provide more secure access to data from virtually <br />anywhere. <br />Acquired Skills <br />Understand available solutions for identity management and be able to address scenarios with appropriate <br />solutions., Deploy and administer AD DS in Windows Server 2012., Secure AD DS deployment., Monitor, <br />troubleshoot and establish business continuity for AD DS services., Implement AD DS sites, configure and manage <br />replication, Implement and manage GPOs., Manage user settings with GPOs., Secure and provision data access <br />using technologies such as Dynamic Access Control, Work Folders and Workplace Join, Implement certification <br />authority (CA) hierarchy with AD CS and how to manage CAs., Implement certificates., Implement and manage AD <br />RMS., Implement and administer AD FS., Implement Windows Azure Active Directory., Implement and administer <br />Active Directory Lightweight Directory Services (AD LDS). <br />10975 Introduction to Programming <br />Description <br />students will learn the basics of computer programming through the use of Microsoft Visual Studio 2013 and either <br />the Visual C# or Visual Basic programming languages. <br />Acquired Skills <br />Explain computer number systems such as binary., Create and use variables and constants in programs., Explain <br />how to create and use functions in a program., Create and use decisions structures in a computer program., Create <br />and use repetition (loops) in a computer program., Explain pseudocode and its role in programming., Explain the <br />basic computer data structures such as arrays, lists, stacks, and queues., Implement object -oriented programming <br />concepts., Create and use classes in a computer program., Implement encapsulation, inheritance, and <br />polymorphism., Describe the base class library (BCL) in the .NET Framework., Explain the application security <br />concepts., Implement simple 1/0 in a computer program., Identify application errors and explain how to debug an <br />application and handle errors., Identify the performance considerations for applications. <br />10982 Supporting and Troubleshooting Windows 10 <br />Description <br />This course is designed to provide students with the knowledge and skills required to support and troubleshoot <br />Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of <br />Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them. <br />Acquired Skills <br />