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.mom,.. m _ -.,_ .. ., 'n; € r' _,,- z isua ize� a a wit c s..° :; �, _�._ ,, r _ ,_ ., � .:� .. ��: a <- <br />Use PivotTables and PivotCharts. <br />Excel 2019 - Part 3 <br />Description <br />This course builds upon the foundational and intermediate knowledge presented in the Microsofte Office Excel® <br />2019: Part 1 and Microsoft® Office Excel® 2019: Part 2 courses to help you get the most of your Excel experience <br />The ability to collaborate with colleagues, automate complex or repetitive tasks, and use conditional logic to <br />construct and apply elaborate formulas and functions will put the full power of Excel right at your fingertips. The <br />more you learn about how to get Excel to do the hard work for you, the more you'll be able to focus on getting the <br />answers you need from the vast amounts of data your organization generates. <br />Acquired Skills <br />Work with multiple worksheets and workbooks. <br />Share and protect workbooks. <br />Automate workbook functionality. <br />Use Lookup functions and formula auditing. <br />Forecast data. <br />Create sparklines and map data. <br />Excellence in Service - Advanced <br />Description <br />In this course, learn how to develop and monitor service standards to support exceptional customer service; build <br />customer service teams; understand your customers and how they measure service; and how to develop customer <br />loyalty with your customers. <br />Acquired Skills <br />Discuss the basics of service standards, monitor service standards, and understand how management standards <br />support exceptional customer service. <br />Build customer service teams, select right employees through effective screening and interviews, provide training <br />and empowerment, and motivate employees to maintain desirable behaviors. <br />Understand your customers and how they measure service, develop loyalty in customers, understand how <br />employee loyalty affects service, and create memorable service. <br />Excellence in Service - Basic <br />Description <br />Identify customer types, set customer expectations and maintain a positive attitude when working with customers. <br />Acquired Skills <br />Distinguish the different types of customers, appreciate the importance of customer service, build rapport and <br />communicate with customers, and respond to customers while exceeding their expectations. <br />Develop customer service skills, provide quality customer service, and solve customer service problems. <br />Understand customer dissatisfaction, work with customers who are either angry or upset, and reduce customer <br />service stress. <br />Understand the importance of effective communication, identify the importance of interpersonal communication, <br />provide quality service on the telephone, and compose effective e-mail messages. <br />Expanding Your Emotional Intelligence <br />Description <br />Incorporating powerful tools and classroom activities, students will practice and hone their skills, mastering the <br />strategies learned to effectively communicate, connect with, and support others through healthy and productive <br />interactions. <br />Acquired Skills <br />Identify the key competencies of emotional intelligence <br />Develop a learning path to enrich your El <br />Gain better control over your behavior under duress <br />Enhance your communication skills and competencies <br />Learn to thrive under stress <br />Develop gratitude and strength of character <br />