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f In this o estuiienfs GvviTt=ideritify rrhods of effectlymanag' •small- fd medium-sizedu o7tc sand`achving* "`" <br />their stated objectives. <br />Acquired Skills <br />plan the project and its parameters, including its scope, requirements, resources, and constraints. <br />implement the project plan, which includes putting the work of the project in motion and delegating tasks, and then <br />monitoring the progress of the project and managing changes as they arise. <br />Project Scope and Schedule Management <br />Description <br />This course provides participants with tools and techniques to help them determine and deliver products, services, <br />and results that meet requirements, expectations, and deadlines. <br />Acquired Skills <br />PROJECT SCOPE AND TIME MANAGEMENT <br />PLAN SCOPE AND SCHEDULE MANAGEMENT <br />COLLECT REQUIREMENTS <br />DEFINE SCOPE <br />CREATE WBS <br />DEFINE ACTIVITIES <br />SEQUENCE ACTIVITIES <br />ESTIMATE ACTIVITY RESOURCES <br />ESTIMATE ACTIVITY DURATIONS <br />DEVELOP SCHEDULE <br />VALIDATE SCOPE <br />CONTROL SCOPE AND SCHEDULE <br />Providing Outstanding Customer Service <br />Description <br />This course offers practical tools and techniques to win clients, create loyal advocates for your business, and <br />deliver excellent customer service. <br />Acquired Skills <br />Define customer service in relation to both internal and external customers <br />Recognize how your attitude affects customer service <br />Identify your customers' needs <br />Generate repeat business with outstanding customer service <br />Build goodwill through in -person customer service <br />Provide outstanding customer service over the phone <br />Connect with customers through online tools <br />Deal effectively with difficult situations <br />Public Speaking <br />Description <br />In this course, students will learn some basic public speaking skills, including in-depth information on developing an <br />engaging program and delivering their presentation with power. <br />Acquired Skills <br />Upon successful completion of this course, students will become more confident and relaxed in front of an audience <br />which will translate into a successful speaking event. <br />Publisher 2016/2019 <br />Description <br />Microsoft® Office Publisher is a desktop publishing software application capable of producing greeting cards, <br />certificates, newsletters, and other printed publications. Publisher includes a large collection of templates that <br />provide a great way to start a new publication. Publisher offers a large selection of building blocks that can be <br />dragged into your documents, helping you to create page elements such as calendars, newsletter sidebars, and <br />borders. Publisher integrates online sharing and mail merge features, which are handy when you need to send <br />publications to a list of customers, and it's possible to export publications as HTML web pages or PDF documents. <br />With a user-friendly interface, Publisher makes it easy to create and edit publications. <br />