CAREER DEVELOPMENT SOLUTIONS dba NEW HORIZONS

Home Browse Search

ONEV MINE Griev ce-Procedures - ,_. If you encounter any problems concerning the education or administration of this program, please contact your guidance counselor studentreguest(o)nhlearninggroup.com Immediately and state your grievance in writing to allow us to help you. The issue will not be addressed until a written grievance has been submitted to the following Career Development Solutions staff. Please elevate your concerns as documented below: • 1st level - Your Guidance Counselor • (Please Allow 3 Business Days for response) • 2nd level - Your Campus Education Advisor • (Please Allow 3 Business Days for response ) • 3rd level — Student Service Supervisor • (Please Allow 3 Business Days for response) • 4th level — President of Career Development • (Please Allow 3 Business Days for response) If the 1 st level staff (Guidance Counselor) has not responded to your grievance issue in a satisfactory manner, please proceed to the next level of authority. Under the school's Grievance / Complaint procedure, you are entitled to the following within the specified days from the day you file a grievance or complaint: 71810(b)(14) 1. Assistance from your training school Guidance Counselor or representative in preparing your complaint in writing, within the first day. School's Point of Contact: Jeremy Janov jjanovanhlearninggroup.com or stu dentreg uest(cr) n h learn i ngg rou p. com 2. An informal conference with the school President of Career Development or representative and the applicant / participant to identify and clarify issues of disagreement in an attempt to reach a mutually satisfactory resolution within five (5) days. 3. An informal hearing on your complaint with the school President of Career Development within fifteen (15) days. 4. A final decision on your complaint from the school President of Career Development within thirty (30) days. "A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 toll -free or by completing a complaint form, which can be obtained on the bureau's internet web site www.bppe.ca.gov "Any questions a student may have regarding this catalog that have not been satisfactorily answered by the institution may be directed to the Bureau for Private Postsecondary Education at 1747 North Market, Suite 225, Sacramento, CA 95834, P.O. Box 9808% West Sacramento, CA 95798.0818 www.bppe.ca .gov, toll -free telephone number (888) 370.7589 or fax (916) 263 263-1897 or (916) 431.6959 Reimbursement to Veterans and Eligible Persons For information or for resolution of specific payment problems, the veteran should call the DVA Nationwide toll -free number at 1-800-827-1000 Credit Evaluation Policy Students who enter Career Development Solutions with previous training in the course to be pursued will be tested upon enrollment and when appropriate, be given credit for prior educations and/or experience, Evaluation will be based upon a written exam, an oral exam, official documentation or certificates or a combination of the above criteria. Credit will be recorded on enrollment record and the length of the course shortened proportionately. Tuition will be adjusted accordingly. In addition, the student and the Department of Veteran's Administration (DVA) shall be notified. All prior training is subject to evaluation.