JAVA CONNECTIONS, LLC DBA LAPTOPSANYTIME (4)

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INSURANCE ON FILE WORK MAY PROCEED UNTI � SSUUIRQANCE EXPIRES CITYCLERK DATE: Kiosk Support Agreement A-2020-249AA This Kiosk Support Agreement (this Agreement) is a legal contract between you (the party identified on the last page of this Agreement who has signed this Agreement, referred to herein as 'you" or your'), as either an individual or a single business or government entity, and Java Connections LLC / LaptopsAnytime �/• �;� and its affiliates ("LaptopsAnytime", "we", or "our"). 1. SCOPE OF WORK & FEES FOR SERVICES 1.1 Initial Setup. With respect to any kiosks ordered by you and covered by an End User License Agreement between you and LaptopsAnytime ("Kiosks'), LaptopsAnytime will set up the Kiosks at your designated locations. The initial setup will be accomplished by one of our trained specialists and will include assistance with unpacking the Kiosk(s), laptop/device integration, networking setup, and on -site training for your support staff and administrators. m 1.2 Fees for Initial Setup.You agree to a LaptopsAnytime for char es related to its Initial Setup. 9 pay9 CQ Said charges are based on geographical area, current travel rates, and number of devices, Kiosks, and locations, and will be invoiced to you after the Kiosk(s) are shipped and are based on LaptopsAnytime's rates at the time of Initial Setup. You agree to pay the Initial Setup charges within forty-five (45) days following receipt of an invoice that describes the work performed, subject to City accounting procedures. Payment need not be made for work that fails to meet the standards of performance described in Section 1 of this Agreement. 1.3 Service Plan. LaptopsAnytime currently offers three different Service Packages, each of which is described on Exhibit A hereto. LaptopsAnytime will provide maintenance service and support to the Kiosks in accordance with the particular Service Plan you choose. To elect a particular Service Plan, complete, sign, and return to LaptopsAnytime a copy of Exhibit A. 1.4 Annual Fee for Service Plan. Following your selection of a Service Package, LaptopsAnytime will invoice you for the applicable annual fee. The annual fee is a non-refundable payment for twelve (12) months of service ("Service Package Period"); payment of the entire annual fee is due within forty-five (45) days of your receipt of the invoice. 1.5 Service Plan Particulars. A. In all events and under all Service Plans, replacement parts that are provided to you pursuant to this Agreement are provided on an exchange basis, and the parts that were replaced become the property of LaptopsAnytime. B. For Customers pre -November 1, 2019, the default rate for SmartBay upgrades is $1,000 per bay. You benefit from the reduced rate for SmartBay upgrades under the Gold Plan or Platinum Plus Plan only if you have selected and paid for three (3) consecutive years of the particular plan (e.g., only after you have selected and paid for 3 years of the Gold Plan are you entitled to the Gold Plan price of $700 per by for SmartBay upgrades). Starting on November 1, 2019, revised Service Plans include a 3-year, 4-year and 5-year refresh programs. In all cases, you have to be on the same plan for either 3, 4 or 5 years to get the benefit of the refresh. It is possible to upgrade from one plan type to another by paying the differential going backwards and the new amount going forward. C. On -site support is available on regular business days (Monday to Friday and excluding federal holidays) from 7:00 a.m. to 7:00 p.m. PST.