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ARTICLE XVI <br />16.0 GRIEVANCE REVIEW PROCEDURE <br />16.1 Alleged Violations Concerning the Interpretation or Application of Specific Provisions of <br />This MOU. <br />A. Solely the Association (not an employee or group of employees) shall be allowed <br />to file a grievance concerning the interpretation or application of specific provisions <br />of this MOU. <br />B. The parties can mutually agree to extend any deadlines in this Article. <br />16.2 Step 1. <br />A. The Association shall first attempt to resolve a grievance concerning the <br />interpretation or applicable application of specific provisions of this MOU at Step <br />1 with the Executive Director of Human Resources or designee without undue <br />delay, but in no case, beyond aperiod of ten (10) calendar days after the occurrence <br />of the alleged incident giving rise to the grievance, or when the grievant knew or <br />should have reasonably become aware of the facts giving rise to the grievance. <br />B. The Executive Director of Human Resources or designee will respond to the <br />grievance within fourteen (14) calendar days of receiving the grievance. <br />C. Every effort shall be made to find an acceptable solution to the grievance at Step 1. <br />16.3 Step 2. <br />A. If the Association is not satisfied with the response from the Executive Director of <br />Human Resources or designee, the Association must submit grievance in writing to <br />Step 2 (binding arbitration) to the Executive Director of Human Resources or <br />designee with ten (10) calendar days of receiving the Step 1 response. Should the <br />Association fail to file a written grievance at Step 2 within ten (1.0) calendar days <br />after receiving the response at Step 1, the grievance shall be barred and waived. <br />B. The City and Association agree to select an arbitrator in the following manner: <br />The City and Association shall refer to the mutually approved list of <br />arbitrators as specified in Section 15.2(A)(2)(b). <br />2. The City and Association shall select an arbitrator from the standing list via <br />the striking method. The parties shall mutually agree which party strikes <br />the first name. If the parties cannot mutually agree, the parties shall toss a <br />coin to determine who shall strike the name. Once the arbitrator is selected, <br />the parties will contact the arbitrator to schedule a hearing. <br />CONFIDENTIAL ASSOCIATION OF SANTA ANA (CASA) MOU: JULY 1, 2022 THROUGH JUNE 30, 2025 <br />Page 54 <br />