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DocuSign Envelope ID:49380AED-6969-41D5-8269-70DB6B62F795 <br />How Helpmates Proposes to Address Special Issues or Problems <br />Action Plan for Handling Issues or Problems Associated With Temporary Staffing: <br />As a provider of services to organizations that deal in potentially urgent or emergency matters, Helpmates <br />has in place the following urgent/emergency action plan: <br />The appropriate City representative will have the personal cell number of an Helpmates City <br />Team member, and back up team members as appropriate <br />All Helpmates City team members have off -site Helpmates Bullhorn mobile access to all City and <br />Specialist data for emergency needs or after hours contact <br />• Helpmates also has an emergency preparedness plan in case of area/regional issues that require a <br />triage approach for handling urgent/emergency matters <br />• In the case of employee workplace issues, each Helpmates staff is a Certified Staffing Professional, <br />and is trained to professionally mitigate and minimize any workplace drama and workplace liability <br />With the Helpmates extensive quality review process, including specific proactive performance <br />management, issues will be quickly and professionally resolved and go -forward improvement <br />processes activated and measured <br />Implementation Plan and Timeline <br />Helpmates will have a shortened timeline due to our partnership the past five years. <br />Helpmates Implementation process involves working closely with the City in understanding the needs and <br />objectives for the staffing program at this time. Helpmates implementation team consists of Mario Soto,VP of <br />Operations, Gena Monroy, Current City Project Manager and Nancy Martinez, Staffing Coordinator. Helpmates will <br />lead and follow up on timeline with City's team involved using our proven methodology. <br />Kick Off: <br />Our team will conduct meetings with HR & Management to introduce our team and Helpmates. We will then <br />initiate meetings and understand objectives and discuss together the timeline and the steps to be taken in moving <br />forward. <br />At this time we will work with City on items such as: <br />Timekeeping system <br />Requirements from the SOW and establish goals to be measured by <br />Transition of employees <br />Change Leadership Plan <br />Communication and Announcements <br />Needs Assessment with Departments <br />Action: <br />Our process of servicing the City can begin immediately with the support from our Branch in Irvine. <br />As meetings are being held and action items are being completed our City Project Manager will work to handle open <br />order requisitions and support management with getting positions filled. <br />Quality Control: <br />Our VP of Operations will handle the QC process on the timeline and the task being completed to ensure we are <br />meeting expectations and follow through on any issues that may occur. The goal is to have a seamless process that <br />does not create disruption in servicing and working together. <br />RFP No. 23-051 Temporary Staffing Services Page 15 of 18 <br />