Item 24 - Temporary Employee Staffing Services

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SOFTHO SoftHQ, Inc., April 19, 2023 RFP No. 23-051 for Temporary Staffing Services City of Santa Ana, CA — Request for Proposals (RFP) Professional Certifications: ■ SAP America certified Finance and Controlling Consultant ■ SAP America training on Materials Management and Sales and Distribution ■ SAP America training on Business Planning and Consolidation (BPC) (formerly known as Outlook soft) ■ SAP Leasing Courses for Lease Accounting integration with CRM Years of Experience: 15+ Years 3.4.2 Lead Recruiter: Miles Hamilton Position Title: Senior Technical Recruiter Responsibilities: Mr. Miles Hamilton has been a Senior Technical Recruiter with SoftHQ for the past 10+ years in San Diego. He is in charge of staffing for engineering, information technology, technical, administrative, clerical, labor, industrial, and skilled trade crafts professional positions. Mr. Hamilton has won numerous awards on a regional basis with SoftHQ, including Recruiter of the Year five times. Mr. Hamilton has overall 7+ years of experience working as a Lead Recruiter with proven experience and handling full life cycle recruiting, salary negotiations, offer letters and full on -boarding process & managing applicants through the entire recruiting lifecycle. He is skilled in conducting searches for candidates using traditional and creative sourcing methods, including but not limited to: internal database searches -including pipeline candidates, networking using social networks and internet resources to include online searches, Internet postings and searching using search engines, technical groups and upcoming transition/re-market consultants in accordance with client needs. He is proficient in determining candidate suitability by evaluating the requirement, negotiating compensation package, assessing relevant experience, education, skills and personal qualifications as well as candidate's hot buttons to determine candidate match to the job qualification, pay type/rate, relocation benefits, required H 1 processing, etc. and obtaining candidate approval ('right to represent') and presents qualified candidates to clients through a customized resume including a compelling synopsis. He has successfully submitted candidates to open requirements in accordance with client mandated SLA's. He has experience in coordinating and assisting in scheduling technical and client interviews, including candidate interview preparation and debriefing. Pre -closing candidates on job opportunity and maintaining communication with candidates in the fulfilment process to understand viability of candidate for the position and maintaining a high level of daily/weekly production, measured against submittal, interview and placement activity. Core Competencies: ■ Proficient in managing recruiting and interviewing candidates ■ Experience in handling assessments and carried out reference checks ■ Hands-on experience in developing and identifying creative cost-effective recruiting strategies designed to identify qualified candidates through various recruiting tools including Linkedln, Google searches, job boards, referrals, networking and job fairs ■ Experience working with account managers to identify top accounts, target skill sets etc. ■ Proven experience in to deliver high quality and quantity of candidates by utilizing strategic sourcing methodologies, internal and external networks, professional organizations, social media, branding initiatives and technology tools 4 PROPOSED WORK PLAN 4.1 Understanding of the Scope of Services SoftHQ understands that the City requires a successful vendor to provide Temporary Staffing Services on an as -needed basis for the positions including but not limited to Accountants; Accounting Assistants; Legal Secretaries; Office Specialists; Paralegals; Receptionists; and Secretaries. 4.2 Approach to Performing Services Since our founding, our client centric service philosophy has been a driving principle in our success. Our ongoing pursuit of excellence in this area has resulted in receiving numerous awards and a leading firm in talent management research. We will follow the following approach during the contract term within the timeframes that are mutually agreed in line with the City's requirements. The City's request of need will initiate SoftHQ's streamlined job ordering process. SoftHQ has a standardized Job Order Response Process that provides an overview of how we will ensure the availability and qualifications of contractor personnel. The breakdown of SoftHQ's Work Order / Job Order request Response Process is as follows: Step 1 —Work Order /Job Order Request Submitted: Work Order / Job Order is submitted by the City to a SoftHQ Account Manager, Mr. Ponnam via phone, fax, or the Internet. The Account Manager (AM) will act as a single point of contact for the City. The SoftHQ Electronic Procurement software can alternatively be utilized to automate the procurement process. Step 2 — Acceptance of Order and Initial Response: The SoftHQ Account Manager accepts the order and enters it into SoftHQ's internal Office Automation database. The Account Manager will then respond to you within 30 minutes to confirm that they received the order as well as provide a status update. Further information may be requested at this stage from the contracting officer or department head at the City. Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.