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SOFTHO SoftHQ, Inc., April 19, 2023
<br />RFP No. 23-051 for Temporary Staffing Services
<br />City of Santa Ana, CA — Request for Proposals (RFP)
<br />staff through effective teaming. Retaining outstanding performers is emphasized throughout our approach in order to ensure
<br />mission continuity and successful program performance. Therefore, all SoftHQ members are dedicated to actively retaining our
<br />staff and identify those who are exceptional performers.
<br />Integrated Security and HR: Expedites onboarding,
<br />■ Streamlined the hiring process for all of SoftHQ's prime
<br />keeps direct and immediate focus on employees
<br />contracts (ASU, MassDEP, FHLB, SAWS, CDTA, HCIDLA, DA
<br />throughout their employment, and adds security in the
<br />Cluster, and DHW)
<br />recruiting process to avoid process risk
<br />■ Fostered hiring over 21 people for DA Cluster in less than 2
<br />weeks
<br />Readily Available Staff Pipeline: Our recruiting team
<br />■ Resulted in current SoftHQ database of <500,000 resumes
<br />stays in direct contact with many cleared, skilled
<br />■ Allowed a <2-week average requisition to fill rate
<br />candidates who wish to work for a small company — this
<br />■ Delivered access to 20+ staff to kick off work at LA Department
<br />"warm pipeline" provides immediate access to qualified
<br />of Building and Safety in 2013; filled positions in less than 30
<br />resources interested in working for our team
<br />days
<br />Exhibit 2: Staffing Approach
<br />SoftHQ's approach to recruiting provides a robust model to address all the critical factors and services that are essential to the
<br />clients and employees for a successful outcome. This consultative model entails an engaged dialogue between Recruiter, Client
<br />and Candidate to enhance the level of partnerships with all stakeholders. Our recruiters approach every recruitment effort with a
<br />broad understanding of the specific operational needs of their clients and provide a robust and competitive pool of applicants. At
<br />SoftHQ, we work diligently to attract, recruit, and retain the most qualified and diverse candidates to support strategic, technical,
<br />operational, and service excellence goals of our clients.
<br />•d°b A,a •, When SoftHQ is contacted by the City
<br />cit :Di,, t Subcontractor regarding a service issue, the first step will be
<br />Resumes
<br />: ink'an b to immediately document the situation and
<br />• SoftHQ R'ebsire ,o • \;ail merge to
<br />Qualified Candidate obtain whatever information is needed to
<br />• Cold Calline
<br />sorial\Leda provide quick resolution to the issue. Once the
<br />Harsesring
<br />Ptnress Yes problem is clearly understood, the Account
<br />' Manager will provide immediate follow-up and
<br />• Resume Chec1: Proce ss Clearance
<br />•Teeh-1 Sill u°rk Offer Lettex CCode of Check as perCm
<br />koxkEa edenre • 5°ftss conduct Cleatance a specific time frame in which the City can
<br />Cite k P • 13-ker°und • Eanpl°vee Handbook Requirement=_
<br />C°ndb°.s °fE pl°net expect action, as well as provide periodic
<br />E-[ erih Emergency Contact
<br />Recruiter Techniral o 'PrSerurin-
<br />�etiog �temeR6 --► , bn°up HeahEn ° fl,eat �eat,n�e --► status reports while working on the issue.
<br />• Direct DepositFmm If a correction requires immediate replacement
<br />CANDIDATE V�i7. PROC s q p
<br />• Over _ of City . ... of a temporary employee, or if the temporary
<br />Objectives ,' ' - • ,
<br />Too bF° edwea
<br />ID 6adee employee's performance is still considered
<br />• Ethirs Coordination •
<br />• iimesheet • Por[able Equipment • Hwlduce =OCe°= unsatisfactory even after additional instruction
<br />• Peogram Ponal -.cce =_. men.°A
<br />and coaching, the Account Manager will take
<br />the needed action to discreetly end the
<br />assignment after working hours that same day. A qualified replacement, if needed, will be sent as soon as that individual has
<br />cleared any City mandated background screenings. During this period, the Account Manager will maintain communication with the
<br />appropriate City personnel to ensure seamless transitioning. Also, if needed, the Account Manager will escalate the issue to the
<br />CEO. Once the situation is resolved, SoftHQ will schedule a follow-up where we can review, confirm satisfaction and discover
<br />ways in which the process might be improved for the future. SoftHQ will also add the information to its records in order to monitor
<br />complaint escalation and resolution and satisfaction trending over time. Additionally, the Account Manager will conduct on -site
<br />premise visits and meetings with SoftHQ temporary employees as well as the City personnel to address any issues, questions, or
<br />otherwise ensure that our quality standards are maintained.
<br />To resolve poor performance / disputes, our quality planning occurs in partnership with the City, as City Management team plays
<br />an active role in the finalization of the Quality Control Plan (QCP) and its tailoring to meet specific job description task performance
<br />requirements. The QCP specifies the surveillance, inspections, and controls necessary to achieve specified levels of quality and
<br />identifies the personnel, procedures, controls, records, and forms to be used. It provides a systematic method for identifying,
<br />tracking, and resolving quality issues throughout the employment/recruitment lifecycle and identifies the processes and tools
<br />required to execute the plan.
<br />4.2.1.2 Ability to Match the Employee's Knowledge, Skills, and Abilities to those required for Each
<br />Specific Assignment
<br />SoftHQ has several mechanisms in place to assess and enhance the technical competencies of its staff. We will conduct an online
<br />pre-screening test and a thorough technical interview conducted by the experts from Corporate AMO along with the soft skill
<br />Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
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