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are posted on a dashboard that is accessible by HB Staffing's recruitment team. Refusal to be <br />tested for drugs or alcohol will be treated the same as a positive test result. <br />3. Job Start Confirmation — Our team will send a job start confirmation to the employee that includes <br />the employee handbook, job expectations, and a customized orientation. Our team will also send the <br />job start confirmation to the City. <br />Ongoing Quality Assurance <br />1. First Day of Assignment — On the first day of the assignment, a member of the Recruitment Team <br />will follow up with the City's hiring manager and our HB Staffing temporary employee to ensure <br />everything proceeds smoothly. <br />2. Employee Quality Assurance Phone Calls — Our Recruitment Team makes 'quality assurance' <br />phone calls to the employees to ensure that they are satisfied and productive. During these calls, our <br />team will verify that job progress is per the City's requirements. <br />3. Quality Assurance Phone Calls — Our Project Manager or Account Manager will make 'quality <br />assurance' phone calls to the City (as permitted) to ensure that job progress is positive. We have a <br />proactive approach when it comes to concerns. Whenever the City expresses a concern, we counsel <br />our employees immediately, log this into their records and provide ongoing support and follow-up with <br />the City to quickly resolve the problem. <br />4. Quality Assurance Meetings — Our team will meet with the City on a semi-annual to annual basis <br />(or as often as agreed upon) to ensure ongoing satisfaction. We will work with the City to set internal <br />goals that meet project standards, assess management strategies, and suggest ideas to potentially <br />improve the City project outcome. <br />5. Service Disruption Prevention Processes — In the event that any personnel placed by HB Staffing <br />must be released for any reason, as per the City's request, we will not charge the City for the <br />temporary employee's first four (4) hours of employment. After consulting with the City, we will replace <br />the employee immediately with a qualified, vetted substitute utilizing our "Two on the Bench" policy - <br />for every qualified candidate we place, we have two vetted, equally qualified temporary employees on <br />standby, ready to hit the ground running. <br />Prepared on 4/19/2023 by HB Staffing for the City of Santa Ana <br />Temporary Staffing Services - RFP #23-051 <br />12 of 23 <br />