Item 31 - Volunteer School Crossing Guard Program/School Crossing Guard Agreement

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Field Management Personnel The most significant resources ACMS brings to any Crossing Guard program is the depth and scope of management provided by the years of experience brought by our operational management team. The community of Santa Ana will continue to benefit from a team concept which consists of Area Supervisor, Operations Manager, National Operations Manager and Vice President of Operations. Each Member of our management team is available 24 hours a day via cellular telephone. The following is a brief synopsis of the respective duties of each. Area Supervisor (Jaime Flores) Jamie will continue to be the Area Supervisor for the City of Santa Ana program. She will continue to handle all aspects of the daily supervision of the program of fifty-six (56) Crossing Guards and alternate/relief pool. With support from the Program Manager and National Operations Manager Jamie will typically recruit, hire, train and provide personnel management for all the sites they oversee and interface with school staff as needed. In addition to communicating with the City and School staff, they are responsible for ensuring each employee receives the proper number of Site Performance Evaluations, completed the Certification mandates. Jaime Flores reports directly to the Operations/Program Manager. Operations Manager (Michele Busch): Michele will serve as Program Manager and will directly manage your Area Supervisor and provide training and support. She will interface with the City representatives and School staff as needed. She will assist in the hiring of the Crossing Guards as well as the development and implementation of training programs and certification standards. Michele has considerable experience as a Program Manager overseeing many programs in Southern California. She will ensure compliance with Company standards and City of Santa Ana expectations and be the liaison to the City. Michele Busch reports directly to National Operations Manager. Operations Manager (Kim Brooks): Kim has over 5 years in the industry providing field management and support for ACMS. She is responsible for the development and implementation of operational standards, training programs, safety instruction and compliance with all legal requirements and restrictions. Works directly with Project Manager to ensure all program standards are being met. Kim has extensive experience implementing and managing comparable and larger programs. She is responsible for initial training and orientation for all new client programs. Kim Brooks reports directly to Vice President of Operations. Vice President of Operations (Pat Pohl): Pat has over 26 years of industry experience. She is responsible for overall contract compliance. Works with the Regional Support Manager on the development of training programs and implementation of safety standards. Coordinates the flow of information between operations and administrative staff.