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<br /> Parking Control Enforcement Services <br />CITY OF SANTA ANA, CA | RFP NO. 23-036 | MARCH 28, 2023 | Proposed Work Plan 21 <br />iii. Deliverables and Implementation <br />Description of deliverables and implementation plan. Proposer shall submit a general description of the deliverables, <br />implementation plan, and timeline. <br />LAZ Parking has a distinct advantage in the sense <br />that there will be no interruption of service if the <br />City chooses LAZ Parking as its continuing <br />partner. We do not take our relationship for <br />granted and understand that sometimes long- <br />standing accounts with vendors are not always <br />positive and long tenure sometimes leads to a lack <br />of innovation and motivation. We take pride in the <br />knowledge that we constantly strive to be a true <br />partner to the City and the Santa Ana Police <br />Department through the continuous improvement <br />of processes and proactive enforcement strategies. <br />Our proposed implementation plan considers the transition timeline for the acquisition and procurement of new <br />vehicles and a uniform refresh. Our transition timeline begins with the approval of City Council and the subsequent <br />execution of a new contract. <br />Working with City Staff. In working with City staff, our management philosophy is simple: effective <br />communication and working as an extension of the Santa Ana Police Department’s enforcement team results in a <br />successful and long-term partnership. Our management team, including senior managers, will always be available <br />to the City and we will be an added resource with an array of corporate support and share best practices learned <br />from other projects. We will follow these guidelines and apply best practices learned from working with similar <br />municipal clients nationwide. <br />Regular Status Meetings. Our supervisor will continue to be in contact with Santa Ana PD’s project manager <br />daily. We also recommend a standing monthly meeting with LAZ Parking’s General Manager. A quarterly meeting <br />with LAZ Parking’s Government Services team is recommended to share industry news and proposed initiatives. <br />SAPD Approval, Feedback, and Involvement. We will seek SAPD approval on operational changes including, <br />but not limited to, changes to schedules, routes, and/or operations. <br />Process Improvement and Operational Recommendations. Periodically and as necessary, we will make <br />operational recommendations to propose enhancements to the current operations and for future innovation through <br />new technology and improved processes. <br />DocuSign Envelope ID: 5C666F1F-E77F-43CE-8AE0-2CDA4FE129A8