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<br /> <br /> <br /> <br /> <br />on a monthly basis in order to identify common errors in our casework and <br />inspections, provide training and support to reduce errors, and generally <br />improve the accuracy and integrity of the administration of our assistance. How <br />is this Quality Control Program working for you? <br />c. In November 2015, we also began e-mailing a monthly landlord newsletter to <br />our landlords to improve communication and customer service for our landlords <br />in order to encourage more landlords to make their units available for our <br />program. We also send a monthly Housing Plus Program newsletter. What do <br />you think of this change? Would you be interested in receiving a monthly <br />electronic newsletter by e-mail? <br />d. What else can we do to improve our Operation and Management? <br /> <br />V. Grievance Procedures <br />a. What recommendations do you have to change or improve our Grievance <br />Procedures? <br />b. How can we support more of our assisted-families to abide by their family <br />obligations? <br /> <br />VI. Housing Plus Program (aka Family Self-Sufficiency Program) <br />a. What recommendations do you have to change or improve our Housing Plus <br />Program (also known as the Family Self-Sufficiency Program)? <br />b. What recommendations do you have to get more families to join the Housing <br />Plus Program? <br />c. What recommendations do you have to encourage more assisted-families to <br />use our assistance as a platform to obtain self-sufficiency? <br /> <br />VII. Progress in Meeting Mission and Goals <br />a. Are we making progress in meeting our mission and goals? <br />b. How can we improve our progress to fulfill our mission? <br /> <br />VIII. Other Recommendations Not Listed Above <br />a. Do you have any other recommendations to improve our program and services <br />for you, our landlords, and our community? <br /> <br />EXHIBIT 1