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DocuSign Envelope ID: 548616E9-3E51-49OB-8175-98C66A9372A7 E D U LE D <br />at.H <br />Laserfiche <br />April 27, 2023 <br />City of Santa Ana <br />20 Civic Center Plaza, M30 <br />Santa Ana, CA 92702 <br />Re: Laserfiche Consulting VIP Packages - Budgetary <br />Customer 4: 12319 <br />24 $5,400.00 <br />40 $8,100.00 <br />80 $14, 400.00 <br />$ 22 5.00 <br />$202.50 <br />$180.00 <br />VIP: <br />The Laserfiche Consulting Group offers VIP Service Contracts that serve as blocks of professional <br />services sold at a reduced rate. VIP hours can be used for additional systems configuration, consulting <br />or training throughout the year and ensure that small projects can be completed quickly without going <br />through the work order/purchase order process. Additionally, LFC provides the following services as <br />part of our VIP program: <br />• Dedicated Support Engineer — An LFC Support Engineer will serve as your primary contract for <br />Laserfiche support through a direct telephone line. <br />• On -site Support —The on -site training and on -site support hours can also be used for training on <br />advanced features, new staff, or refresher courses. <br />• Remote Access Support — Your dedicated LFC Support Engineer can dial into your Laserfiche <br />server remotely to start the troubleshooting process in advance of any on -site work needed. <br />Support hours can be Used for upgrade installation, problem solving, and consulting. <br />To schedule VIP assistance, please reach out to your Customer Success Manager to have the request <br />placed in the "VIP Resource Queue" to have a Laserfiche resource and kickoff date assigned. <br />