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❑ocuSign Envelope ID: 548616E9-3E51-490B-8175-98C66A9372A7 <br />SCHEDULE A <br />Laserf fiche` <br />April 4, 2023 <br />City of Santa Ana <br />20 Civic Center Plaza, M30 <br />Santa Ana, CA 92702 <br />Re: Laserfiche Quote for City of Santa Ana— LSSP Renewal 2023-2024 V3 with Records Management <br />Customer#: 12319 Renewal Date:6/18/2023 Quote #: RNW0000046004 <br />3% Increase of 2022-2023 <br />renewal calculated pre- <br />records management, plus W <br />2023-2024 LSSP Total <br />S74,890.91 <br />LSSP at cost <br />No Change from previous <br />2024-2025 LSSP Total <br />$74,890.91 <br />renewal <br />I % increase from previous <br />2025-2026 LSSP Total <br />S75,639.82 <br />renewal <br />3% increase from previous <br />2026-2027 LSSP Total <br />S77,909.01 <br />renewal <br />3% increase from previous <br />2027-2028 LSSP Total <br />$80,246.28 <br />renewal <br />1. Future Expansions sold at NCPA List Pricing <br />N.B. All software, licenses, and documentation will be made available for download electronically through secure <br />access to Laserfiche internal servers via FTP or HTTP protocol so that they WILL NOT be delivered or shipped on <br />tangible media. <br />LSSP Support covers defects in the core Laserfiche software. Billable services coverall non-support related issues. <br />Laserfiche will do all of the necessary research to determine a support issue's root cause. If the cause is not <br />covered under LSSP Support, all future work related to the issue will be treated as a new billable services project. <br />Not covered under LSSP Support are situations where something "breaks" as a result of a customer trying to <br />change the system, or a customer needs Laserfiche's consultation to better understand the system. <br />Please remit purchase order or billing approval to: <br />Kristen Petruzzelli <br />Senior Customer Success Manager I Laserfiche <br />562-988-1688 x 129 <br />Kristen.petruzzeIli@laserfiche.com <br />For billing inquiries and payment options please contact Ellen Castillo, x532, ecastillo@laserfiche.com. <br />